End User Services Lead | IT Support & Site Deployments

NTUC Health Co-operative Limited; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

NTUC Health Co-operative Limited is seeking a Senior Specialist, End User Services (EUS) to lead the EUS service desk and act as SME for all EUS matters. You will guide processes, oversee IT setup for new sites, and manage EUS projects to maintain end-user productivity across the organization.

The role requires strong technical knowledge of Google Workspace, Active Directory, hardware across Windows/macOS/iOS/Android, and vendor coordination.

Qualifications

• 1–3 years leading a Helpdesk team with 3–5 years Helpdesk work experience or relevant certification.
• Strong knowledge of Google Workspace, Microsoft Active Directory, File and Print Services, and Networking.
• Strong understanding of computer hardware (Windows OS / Android / macOS / iOS).
• Evidenced problem-solving skills, comfortable navigating ambiguity
• Strong in tracking and following through issues to resolution and closure
• Service oriented with strong communication skills
• Good in vendor management and multitasking
• Structured, meticulous and a team player

Responsibilities

• Assist in managing the EUS service desk team (internal + vendor) to ensure service delivery met expectations
• Act as a Subject Matter Expert (SME) for all EUS related matters
• Provide guidance to the EUS team on the defined processes and ensure compliance
• Primary point of contact and in-charge for the IT setup for new sites
• Manage EUS related projects

Skills

Helpdesk leadership

Problem solving

Communication

Vendor management

Education

Relevant certification

Tools

Google Workspace

Active Directory

File and Print Services

Networking

Windows OS

Android

macOS

iOS

Job description

NTUC Health Co-operative Limited is seeking a Senior Specialist, End User Services (EUS) to lead the EUS service desk and act as SME for all EUS matters. You will guide processes, oversee IT setup for new sites, and manage EUS projects to maintain end-user productivity across the organization.

The role requires strong technical knowledge of Google Workspace, Active Directory, hardware across Windows/macOS/iOS/Android, and vendor coordination.