Senior Specialist, End User Services (EUS)

NTUC Health Co-operative Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

NTUC Health Co-operative Limited in Singapore is seeking a Senior Engineer, End User Services (EUS) to ensure smooth operation of endpoint devices, hardware and software across the organization. You will support end-user productivity and satisfaction and coordinate with internal teams and vendors.

You will lead the EUS service desk, act as SME, guide processes and ensure compliance, and be the primary contact for IT setup at new sites and EUS project management.

Qualifications

• 1–3 years leading Helpdesk team with 3–5 years Helpdesk work experience or relevant certification.
• Strong knowledge of Google Workspace, Microsoft Active Directory, File and Print Services, Networking.
• Strong understanding of computer hardware (Windows OS / Android / macOS / iOS).
• Evidenced problem-solving skills and comfort navigating ambiguity.
• Strong in tracking and following through issues to resolution and closure.
• Service orientation with strong communication skills.
• Good in vendor management and multitasking.
• Structured, meticulous and a team player.

Responsibilities

• Assist in managing the EUS service desk team (internal + vendor) to ensure service delivery met expectations.
• Act as a Subject Matter Expert (SME) for all EUS related matters.
• Provide guidance to the EUS team on defined processes and ensure compliance.
• Primary point of contact and in-charge for the IT setup for new sites.
• Manage EUS related projects.

Skills

Helpdesk leadership

Google Workspace

Active Directory

File and Print Services

Networking

Windows OS

Android

macOS

iOS

Problem solving

Vendor management

Communication

Teamwork

Education

Certification related to IT helpdesk

Job description

Company description:

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a family medicine clinic to cater to the general population.

Job description:

The Senior Engineer, End User Services (EUS) is responsible for providing technical support to all end-users across the organization, ensuring the smooth operation and optimal performance of endpoint devices, hardware, and software. This includes managing, troubleshooting, and resolving hardware and software issues, administering user accounts and access rights, and assisting with the deployment of new endpoint devices and software, thereby maintaining end-user productivity and satisfaction.

You will need to:

• Assist in managing the EUS service desk team (internal + vendor) to ensure service delivery met expectations
• Act as a Subject Matter Expert (SME) for all EUS related matters
• Provide guidance to the EUS team on the defined processes and ensure compliance
• Primary point of contact and in-charge for the IT setup for new sites
• Manage EUS related projects

Qualification

You should:

• 1-3 years leading Helpdesk team with 3-5 years Helpdesk work experience OR relevant certification
• Strong knowledge of Google Workspace, Microsoft Active Directory, File and Print Services, Networking
• Strong understanding of computer hardware (WindowsOS / Android / macOS / iOS)
• Evidenced problem-solving skills, comfortable navigating ambiguity
• Strong in tracking and following through issues to resolution and closure
• Service oriented with strong communication skills
• Good in vendor management and multitasking
• Structured, meticulous and a team player

It would be great if you:

• Ability to maintain patience and composure under pressure
• Thrives in a results-oriented, fast-paced environment
• Positive, team-oriented mindset, with a natural willingness to always go the extra mile
• Resourceful and passionate about new technology and innovation