Senior Director, Field Services - Southeast Asia

ONTO INNOVATION SOUTHEAST ASIA PTE. LIMITED; Singapore; On-site; SGD 250,000 - 380,000; Full time

Job summary

ONTO INNOVATION SOUTHEAST ASIA PTE. LIMITED is seeking a senior Service Leader to drive the Southeast Asia service business.

You will own service revenue, contracts, and delivery strategy across SEA, reporting to executives and coordinating with sales, applications, and other business units. The role requires 15+ years in service with 5–10 years in a managerial capacity, including direct OEM service leadership in complex capital equipment for the semiconductor industry.

Qualifications

• Bachelor's degree in sciences or engineering is required.
• Master's degree is a plus or equivalent experience in process control, metrology or inspection in semiconductor industry.
• Fluent in English with strong written and verbal communication skills.

Responsibilities

• Oversee all aspects of the service business in Southeast Asia with direct and managerial reporting lines.
• Own service revenue and contracts, including parts and upgrades, with forecast accuracy.
• Develop and manage the service delivery strategy and operations for SEA.
• Improve customer satisfaction by optimizing processes, managing escalations, and tracking KPIs.
• Maintain full P&L responsibility for the SEA service team and budgets.
• Plan manpower, training, and organization development for after-sales and new system services.
• Manage customer relationships through regular reviews and executive meetings.
• Lead by example and promote adherence to company processes and policies.
• Drive data-driven continuous improvement in service delivery with customers.
• Collaborate across functions and business units to propose high-impact solutions.
• Work with HR on talent management initiatives.

Skills

Leadership

Stakeholder management

Strategic planning

English fluency

Communication skills

Travel readiness

Education

Bachelor's degree in sciences or engineering

Master's degree (plus)

Job description

ONTO INNOVATION SOUTHEAST ASIA PTE. LIMITED is seeking a senior Service Leader to drive the Southeast Asia service business.

You will own service revenue, contracts, and delivery strategy across SEA, reporting to executives and coordinating with sales, applications, and other business units. The role requires 15+ years in service with 5–10 years in a managerial capacity, including direct OEM service leadership in complex capital equipment for the semiconductor industry.