Regional Field Service Lead - Medical Devices

Getinge South East Asia Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Getinge South East Asia Pte Ltd is seeking a Service Operations Leader to develop and execute the service strategy for Singapore and the broader South East Asia region. You will lead field service teams, ensure high customer satisfaction, and drive operational excellence across multiple product lines.

The role involves coordinating training, managing field service schedules, and ensuring compliance with quality and safety standards while collaborating with sales and back-office teams.

Qualifications

• Diploma or degree in Electrical/Mechanical/Mechatronics/Biomedical Eng or equivalent.
• 5+ years of relevant technical service experience, preferably within medical devices/healthcare tech.
• 3+ years leading or coordinating Field Service Engineers.
• Hands-on installation, preventive maintenance, troubleshooting and repair.
• Willingness to travel up to 30%.

Responsibilities

• Lead, train, and schedule field service personnel to meet company standards and customer expectations.
• Develop Technical Specialists for each product line to enhance team expertise.
• Plan and coordinate training sessions with Training Department for new products to ensure team readiness.
• Coordinate Field Service Engineer schedules with Backoffice and manage order processing.
• Monitor and improve service operations efficiency and resource use.
• Ensure documentation compliance with company requirements.
• Travel 20-30% within the region and internationally as required.
• Support Sales with technical and service insights for tenders.

Skills

Leadership

Team development

Planning

Communication

Customer focus

Problem solving

Training coordination

Negotiation

Education

Diploma or Degree in Electrical, Mechanical, Mechatronics, Biomedical Engineering, or equivalent

Tools

SAP

Oxando system

Job description

Getinge South East Asia Pte Ltd is seeking a Service Operations Leader to develop and execute the service strategy for Singapore and the broader South East Asia region. You will lead field service teams, ensure high customer satisfaction, and drive operational excellence across multiple product lines.

The role involves coordinating training, managing field service schedules, and ensuring compliance with quality and safety standards while collaborating with sales and back-office teams.