SEA Field Service Leader, Medical Devices

Getinge; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Getinge in Singapore seeks a results-driven leader to develop and execute the service strategy, ensuring customer satisfaction, operational excellence, compliance, and profitability across Singapore and Southeast Asia.

You will build and train the Field Service Engineers, manage planning and performance metrics, collaborate with Backoffice and Sales, and drive continuous improvements while traveling regionally.

Qualifications

• Bachelor's or diploma in Electrical, Mechanical, Mechatronics, or Biomedical Engineering.
• Minimum 5 years in technical service, preferably within medical devices.
• Minimum 3 years leading or coordinating Field Service Engineers.
• Hands-on experience in installation, preventive maintenance, troubleshooting, and repair of technical equipment.
• Willing to travel as required.

Responsibilities

• Lead and develop the Field Service team, ensuring service delivery meets quality standards.
• Manage schedules, training, and development of Technical Specialists for product lines.
• Coordinate with Backoffice for order processing and with Contract Specialist on proposals.
• Prepare spare parts pricing lists and ensure calibration tools are maintained.
• Collaborate with Sales on tenders and with Quality on compliance and CAPA actions.
• Ensure documentation, KPI tracking, and SLA adherence across Singapore and SEA.

Skills

Team leadership

Customer escalation management

Planning & communication

English proficiency

Travel readiness

Education

Bachelor's degree in Electrical/Mechanical/Mechatronics/Biomedical Engineering

Job description

Getinge in Singapore seeks a results-driven leader to develop and execute the service strategy, ensuring customer satisfaction, operational excellence, compliance, and profitability across Singapore and Southeast Asia.

You will build and train the Field Service Engineers, manage planning and performance metrics, collaborate with Backoffice and Sales, and drive continuous improvements while traveling regionally.