Director of Field Services

Onto Innovation; Singapore; On-site; SGD 180,000 - 260,000; Full time

Benefits offered by this job

Health benefits

401K with employer match

Employee Stock Purchase Program (ESPP)

Paid time off

Job summary

Onto Innovation is seeking a Director of Field Services in Singapore to lead all SEA service operations. You will own service revenue, manage contracts, parts, upgrades, and after-sales activities, and drive a data-driven service delivery strategy with cross-functional partners.

The role requires 15+ years in service with 5–10 years in a managerial capacity, experience with complex semiconductor equipment, and strong English communication. Travel up to 30% is expected.

Qualifications

• 15+ years in service with 5–10 years in a managerial role.
• Experience in OEM business related to complex equipment in semiconductor industry preferred.
• Complex capital equipment combining optics, electronics, high precision mechanics used in metrology or inspection.

Responsibilities

• Owns service revenue and service sales in SEA.
• Full P&L responsibility for SEA service team.
• Develops and manages overall service delivery strategy and operations.
• Manages customer relationships through regular review meetings and escalations.
• Drives data-driven service delivery improvements and KPI tracking.

Skills

Service management

Leadership

Customer relationships

English fluency

MS 365

Travel readiness

Education

Bachelor’s degree in sciences or engineering

Master’s degree or equivalent

Tools

MS 365

Job description

Director of Field Services# Careers at ONTO## Director of Field ServicesApply: Singapore: Full time: Posted Today: R-6754Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.**Job Summary & Responsibilities**· Responsible for all aspects of the service business in Southeast Asia with direct and managerial individuals reporting into this position· Owns service revenue and service sales (contracts, parts, upgrades, etc.) into SEA, in line with corporate objectives and revenue targets including revenue forecasting· Responsible for developing and managing the overall service delivery strategy and operations· Increase customer satisfaction through establishing infrastructure, optimizing procedures and processes, managing escalations and problem solving, setting and tracking metrics and KPIs· Full P&L responsibility for SEA service team with the objective to reach annual revenue, cost and expense budgets· Manpower planning, organization development and training to support both after sales (contract, parts, billable) and new system sales (installation and warranty) requirements· Manage customer relationships through regular open issues list review as well as operational and executive meetings· Lead by example and drive adoption of companies processes and policies throughout the organization· Drive a data-driven approach together with customers to ensure continuous monitoring and improvement of service delivery· Work cross embedded in a matrix organization with other functional partners (sales, applications) and Business Units to develop or recommend solutions for areas of high business impact· Collaborate with Human Resources on talent management initiative**Qualifications**· 15+ years in service, including 5-10 years in managerial role· Minimum 5 years direct service management experience in OEM business related to complex equipment. Experience in the semiconductor industry highly preferred· Complex capital equipment combining optics, electronics, high precision mechanics, preferably inspection or metrology systems for the semiconductor industry· Technical and Service background· Strong written and verbal communications skills. Fluent in English language;· Proficient in MS 365 for daily work use, meeting preparation/presentation skills and efficient collaboration in a distributed team working remotely· Ability and willingness to travel up to 30%· Proven track record of establishing strong, executive level customer relationships· Bachelor’s degree in sciences or engineering a minimum· Master’s degree a plus, or appropriate experience in process control, metrology or inspection, in the semiconductor industry· Demonstrated capability to build a winning team and creating a high-performance work environment· Experience in building and developing service teams, establishing processes and procedures, performance management, metrics & KPIsOnto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.