Senior Director, Cloud & Cortex Technical Services - JAPAC

Palo Alto Networks (S) Pte Ltd; Singapore; On-site; SGD 320,000 - 520,000; Full time

Job summary

Palo Alto Networks in Singapore is seeking a Senior Director of Technical Services for JAPAC. You will lead delivery across the post-sale lifecycle, guiding Professional Services and Customer Success to deployment, adoption, escalation management, value realization, and expansion.

You will partner with regional leaders and cross-functional teams to unify the customer experience, shape delivery innovation, and integrate automation and AI into our services model.

Qualifications

• 15+ years in technical services, professional services, customer success, support, or similar roles in a high-growth SaaS/cloud environment.
• 10+ years leading regional or multi-regional teams with direct and matrixed reporting lines.
• Strong track record of delivering against KPIs including deployment speed, adoption, margin, utilization, and CSAT.
• Industry recognized security credentials, e.g. CISSP, CRISC.
• Deep familiarity with Cloud, Endpoint, SOAR, SIEM, and SOC environments; experience with security platforms preferred.
• Experience engaging with executive stakeholders across Product, Sales, and PS/CS.

Responsibilities

• Lead all Technical Services delivery across JAPAC, ensuring consistent, high-quality execution.
• Align with Global Customer Success, Sales, Product, Engineering, and Partner teams to drive outcomes.
• Support Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations.
• Represent JAPAC in regional forums, advocating for customer insights and regional needs.
• Build, develop, and mentor a high-performing technical services organization.
• Create a culture of accountability, continuous learning, and operational excellence.
• Coach teams through complex customer situations and new delivery models.
• Maintain utilization, backlog health, and delivery predictability.
• Sustain strong relationships with subcontractors and partners to deliver at scale.
• Advance automation and AI across services to improve scale and consistency.

Skills

Strong communicator

Collaborative

People leadership

Strategic stakeholder management

Travel willingness

Education

Bachelor's degree

Master's/MBA preferred

Equivalent military experience considered

Job description

Palo Alto Networks in Singapore is seeking a Senior Director of Technical Services for JAPAC. You will lead delivery across the post-sale lifecycle, guiding Professional Services and Customer Success to deployment, adoption, escalation management, value realization, and expansion.

You will partner with regional leaders and cross-functional teams to unify the customer experience, shape delivery innovation, and integrate automation and AI into our services model.