Practice Lead, AI-Driven Security & Cloud Delivery

Cyberark Software (Singapore) Pte. Ltd.; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Palo Alto Networks is seeking a Practice Lead within the Center of Excellence to drive delivery excellence across Cortex and Cloud portfolios in your theater. You will bridge global standards with regional execution, shaping how the company delivers world-class outcomes across architecture, deployment, and post-deployment phases.

You will align PS, CS, Product Engineering, and GTM leadership to ensure scalable, AI-enabled delivery with strong governance, performance metrics, and customer success

Qualifications

• Transformational Services Leadership: 10+ years of experience leading large-scale transformational initiatives within enterprise Professional Services, Management Consulting, or Customer Success organizations.
• Strategic Operations & High-Growth Scale: 5+ years of experience steering enterprise-wide orchestration, strategic operations, business transformation, or executive advisory functions within cybersecurity, cloud provider, or enterprise SaaS company.
• Executive Stakeholder Management: Exceptional capability to influence, build consensus, and drive organizational change across disparate executive teams spanning Product, Engineering, Sales, and Services.
• AI & Security Automation Proficiency: Understanding of how machine learning and GenAI intersect with security operations; practical grasp of AI-driven SecOps.
• Framework Architecture: Building, scaling, and optimizing delivery methodologies, governance models, KPIs within complex organizations.
• C-Suite Communication Skills: Clear communication for technical and C-suite audiences.
• Domain & Platform Expertise: Deep literacy in modern cybersecurity architectures; experience with Cortex XDR/XSIAM, Cortex Cloud, Prisma Cloud.

Responsibilities

• Theater Ownership & Execution Alignment: Own regional delivery of COE methodologies and ensure alignment with market dynamics.
• Drive Regional Excellence: Localize adoption, governance, and compliance of global COE methodologies.
• Cross-Functional Orchestration: Align PS and CS to define unified delivery frameworks and customer success metrics.
• Executive Escalation & Governance: Serve as regional authority for complex methodology and execution challenges.
• Unified Lifecycle Management: Enforce end-to-end customer journey from implementation to value optimization.
• Operational Boundary Design: Define ownership boundaries between PS and CS; enable smooth transitions.
• AI-Driven Standardization at Scale: Create repeatable, asset-driven delivery models using ML insights.

Skills

Transformational leadership

Strategic operations

Executive stakeholder management

AI in security

Delivery frameworks

C-Suite communication

Framework architecture

Global program governance

Tools

Cortex XSIAM

Cortex Cloud

Prisma Cloud

Job description

Palo Alto Networks is seeking a Practice Lead within the Center of Excellence to drive delivery excellence across Cortex and Cloud portfolios in your theater. You will bridge global standards with regional execution, shaping how the company delivers world-class outcomes across architecture, deployment, and post-deployment phases.

You will align PS, CS, Product Engineering, and GTM leadership to ensure scalable, AI-enabled delivery with strong governance, performance metrics, and customer success