Senior Desktop Support Engineer — Lead Incident & IT Support

ITCAN Pte Limited; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A technology services company in Singapore is seeking a Desktop Support Specialist to provide first-level IT support. Responsibilities include resolving customer issues, managing help requests, and maintaining compliance with operational standards. Ideal candidates will have at least 3 years of desktop support experience and familiarity with Microsoft Windows 10 and Office 365. Certifications in Microsoft 365 and Azure are preferred.

Qualifications

• Minimum ITE/Diploma with 3 years experience in desktop support.
• Experience in Microsoft Windows 10 and Office 365 is required.
• Previous IT helpdesk or call center support experience is an advantage.

Responsibilities

• Guide the team in resolving escalated incidents.
• Perform desktop support services and prioritize user requests.
• Document and update incident records and work instructions.

Skills

Desktop support

Microsoft Windows 10

Microsoft Office 365

Verbal communication

Written communication

Coordination

Time management

Education

ITE/Diploma

Tools

Remote support tools

Job description

A technology services company in Singapore is seeking a Desktop Support Specialist to provide first-level IT support. Responsibilities include resolving customer issues, managing help requests, and maintaining compliance with operational standards. Ideal candidates will have at least 3 years of desktop support experience and familiarity with Microsoft Windows 10 and Office 365. Certifications in Microsoft 365 and Azure are preferred.