Senior Debt Recovery Lead — CMS Team

VITAL; Singapore; On-site; SGD 100,000 - 160,000; Full time

Job summary

VITAL is seeking a Senior Section Manager/Section Manager to lead the Credit Management Services (CMS) Team in debt recovery for government-wide cases in Singapore. You will oversee officers, review policies, and drive process improvements while ensuring timely resolutions with Agencies.

You will manage manpower resources, coach staff, and develop leadership within the team, promoting high-quality customer service and exploring new service opportunities for the organisation.

Qualifications

• Candidates with finance, accounting or debt recovery experience preferred.
• Independent yet collaborative with initiative and resourceful in challenging situations.
• Experience managing multiple projects simultaneously.
• Strong analytical, communication and problem-solving skills.
• Able to exercise sound judgement.
• Meticulous with proactive attitude.
• Proficient in Microsoft Office; knowledge of RPA, data analytics and related tools is a plus.

Responsibilities

• Lead the CMS team on debt recovery for Whole-of-Government and drive new process initiatives.
• Review operational policies and establish work processes related to debt recovery.
• Oversee officers handling debt recovery and ensure timely resolutions with Agencies.
• Monitor project progress, identify risks, resolve issues, and collaborate with stakeholders.
• Prepare reports on recovery case status and follow up on irrecoverable debts with legal and Agencies.
• Implement internal controls and address audit recommendations.
• Plan and manage manpower resources.
• Assess officers’ career needs and provide developmental opportunities.
• Develop leadership through coaching and mentoring.
• Promote quality customer service in credit management administration.
• Identify opportunities to develop new services within or outside the organisation.

Skills

Leadership

Project management

Analytical

Communication

Problem-solving

Judgement

Attention to detail

MS Office

RPA

Data analytics

Tableau

PowerBI

Access

Macros

VBA

Tools

Access

Macros

VBA

Power Query

Tableau

PowerBI

RPA

Job description

VITAL is seeking a Senior Section Manager/Section Manager to lead the Credit Management Services (CMS) Team in debt recovery for government-wide cases in Singapore. You will oversee officers, review policies, and drive process improvements while ensuring timely resolutions with Agencies.

You will manage manpower resources, coach staff, and develop leadership within the team, promoting high-quality customer service and exploring new service opportunities for the organisation.