Senior Collections & Recovery Specialist

Maybank; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Maybank Singapore is seeking a Collections & Recovery professional to manage a portfolio of delinquent and non-performing unsecured accounts. You will negotiate repayments, implement recovery strategies, and ensure compliance with MAS guidelines and PDPA.

You will handle outbound calls, work with internal teams, and strive to meet individual KPIs while upholding fair debt collection practices.

Qualifications

• Diploma in Banking/Finance or related field is required.
• Experience in high-volume retail collections or recovery is preferred (3–5 years).
• Knowledge of collection practices, legal recovery procedures, and litigation in Singapore.

Responsibilities

• Manage a portfolio of hardcore unsecured accounts to meet recovery targets.
• Make outbound calls and follow up on missed payments to clear overdue balances.
• Negotiate repayment plans and settlements within approved authority; escalate as needed.
• Review delinquent accounts and recommend remedial actions to recover debts and minimise losses.
• Ensure compliance with collection policies, procedures, MAS guidelines, PDPA, and fair debt practices.
• Collaborate with team members and other departments to meet goals and improve processes.

Skills

Collection & Recovery

Customer Service

Collaboration

Education

Diploma in Banking/Finance

Job description

Maybank Singapore is seeking a Collections & Recovery professional to manage a portfolio of delinquent and non-performing unsecured accounts. You will negotiate repayments, implement recovery strategies, and ensure compliance with MAS guidelines and PDPA.

You will handle outbound calls, work with internal teams, and strive to meet individual KPIs while upholding fair debt collection practices.