Executive/Senior Executive, Recovery (Unsecured Loans)

Maybank Singapore; Singapore; Sur place; SGD 42 000 - 65 000; Plein temps

Résumé du poste

Maybank Singapore invites a Collections & Recovery professional to manage a portfolio of delinquent and non-performing unsecured accounts, negotiating repayment plans and steering cases toward appropriate resolutions in line with Bank policies.

You will make outbound calls, review accounts, explore remedial actions including potential legal steps, and ensure compliance with MAS guidelines and PDPA while delivering fair customer service.

Qualifications

• Diploma in Banking, Finance or related field.
• 3–5 years in high-volume retail collections or recovery.
• Knowledge of collection practices, legal recovery procedures and Singapore litigation.
• Strong negotiation and persuasion with sound settlement judgment.
• Excellent written and spoken communication; multilingual a plus.

Responsabilités

• Manage a portfolio of hardcore accounts to meet recovery targets and prevent NPLs.
• Make outbound calls and follow up on missed payments to clear overdue balances.
• Contact customers to negotiate repayments while maintaining high service standards.
• Review delinquent accounts and recommend remedial actions, including legal action.
• Negotiate repayment plans and settlements within authority; escalate when needed.
• Answer customer inquiries and resolve complaints within required timeframes.
• Ensure actions follow bank policies and regulatory requirements (MAS, PDPA, fair debt practices).
• Collaborate with team and other departments to meet goals and improve processes.

Connaissances

Negotiation

Persuasion

Communication

Detail-oriented

Team player

Formation

Diploma in Banking, Finance or related field

Description du poste

As part of the Collection & Recovery team, you will manage a portfolio of delinquent and non-performing unsecured accounts. To maximise recoveries and keep credit losses low, while treating customers fairly and staying within the Bank's policies and regulatory requirements. You will negotiate repayment with customers, recommend and carry out the right recovery strategy (including legal action where appropriate), and meet your individual KPIs in support of the team's collection and recovery goals.

Job Responsibilities

• Manage a portfolio of hardcore accounts to meet recovery targets, and prevent accounts from becoming non-performing loans (NPL) or being written off.
• Make outbound calls and follow up on missed payments and broken promises to pay, so overdue balances are cleared promptly.
• Contact customers to negotiate repayment while keeping high service standards.
• Review delinquent accounts and recommend the right remedial actions, including effective legal action, to recover debts and minimise losses.
• Negotiate affordable repayment plans, restructuring options and full and final settlements within your approved authority. Escalate cases outside your authority with clear recommendations.
• Answer customer enquiries on their accounts and resolve complaints within the required timeframes.
• Make sure all collection and recovery actions follow the Bank's collection policies, procedures and authority limits. They must also meet regulatory requirements, including MAS guidelines, the PDPA and fair debt collection practices.
• Work with team members and other departments to meet team goals, and help improve processes.

Qualification

• Possess minimally a diploma in a related field preferably (Banking, Business, Finance and related fields).
• At least 3 to 5 years of experience in high-volume retail collections or recovery, preferably across several unsecured products (credit cards, personal loans, overdrafts).
• Good knowledge of collection practices, legal recovery procedures and the litigation process in Singapore.
• Strong negotiation and persuasion skills, with sound judgement when deciding on settlements.
• Good written and spoken communication skills. Being able to speak other languages or dialects is an advantage.
• Meticulous and detail-oriented, with prompt and disciplined follow-up.
• Goal-driven and resilient under pressure, with strong integrity.
• A good team player

*Only shortlisted candidates will be notified.