Senior Section Manager / Section Manager, Credit Management Services

VITAL; Singapore; Presencial; SGD 100 000 - 160 000; Tempo integral

Resumo da oferta

VITAL is seeking a Senior Section Manager/Section Manager to lead the Credit Management Services (CMS) Team in debt recovery for government-wide cases in Singapore. You will oversee officers, review policies, and drive process improvements while ensuring timely resolutions with Agencies.

You will manage manpower resources, coach staff, and develop leadership within the team, promoting high-quality customer service and exploring new service opportunities for the organisation.

Qualificações

• Candidates with finance, accounting or debt recovery experience preferred.
• Independent yet collaborative with initiative and resourceful in challenging situations.
• Experience managing multiple projects simultaneously.
• Strong analytical, communication and problem-solving skills.
• Able to exercise sound judgement.
• Meticulous with proactive attitude.
• Proficient in Microsoft Office; knowledge of RPA, data analytics and related tools is a plus.

Responsabilidades

• Lead the CMS team on debt recovery for Whole-of-Government and drive new process initiatives.
• Review operational policies and establish work processes related to debt recovery.
• Oversee officers handling debt recovery and ensure timely resolutions with Agencies.
• Monitor project progress, identify risks, resolve issues, and collaborate with stakeholders.
• Prepare reports on recovery case status and follow up on irrecoverable debts with legal and Agencies.
• Implement internal controls and address audit recommendations.
• Plan and manage manpower resources.
• Assess officers’ career needs and provide developmental opportunities.
• Develop leadership through coaching and mentoring.
• Promote quality customer service in credit management administration.
• Identify opportunities to develop new services within or outside the organisation.

Conhecimentos

Leadership

Project management

Analytical

Communication

Problem-solving

Judgement

Attention to detail

MS Office

RPA

Data analytics

Tableau

PowerBI

Access

Macros

VBA

Ferramentas

Access

Macros

VBA

Power Query

Tableau

PowerBI

RPA

Descrição da oferta de emprego

What the role is:

The candidate will be part of VITAL’s Credit Management Services (CMS) Team as a Senior Section Manager/Section Manager.

What you will be working on:

• Lead CMS team on the recovery of debt cases for Whole-of-Government and look into new process initiatives.
• Support the Supervisor in reviewing operational policies and establishing work processes relevant to Debt recovery.
• Responsible for overseeing officers handling debt recovery cases and ensure timely resolutions to issues raised by Agencies.
• Oversees project progressions; be able to identify risks, resolve problems and forge collaborations with respective stakeholders.
• Preparing reports on recovery case status and following-up on irrecoverable debts with legal and Agencies concerned.
• Implement internal controls and follow up on any audit recommendations.
• Plan and manage manpower resources.
• Assess officers’ career needs and provide developmental opportunities.
• Develop leadership through coaching and mentoring.
• Promote quality customer service in all areas of credit management administration.
• Assist to identify opportunities to develop new services within or outside the organisation.

What we are looking for:

• Candidate with relevant work experience finance, accounting or debt recovery will be an advantage.
• An Independent individual and also an effective team-player with optimistic disposition, takes initiatives and is resourceful in challenging situations.
• Experienced in managing multiple projects/ tasks simultaneously.
• Possess strong analytical, communication and problem-solving skills.
• Able to exercise sound judgement.
• Meticulous, takes initiative and has a positive aptitude.
• IT savvy with excellent grasp of Microsoft Office and strong appreciation for current and upcoming technologies such as Robotic Process Automation (RPA), data analytics, artificial intelligence and other tools (e.g., Access, Macros, Power Query, VBA, Tableu, PowerBI) will be advantageous.