Senior DC Field Engineer: Cross-Connect & Installations

equinix (singapore) enterprises pte. ltd.; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

Equinix Singapore is a global leader in digital infrastructure, powering connectivity and data center services across the region. This role sits in the operations team, focusing on queue management, installations, cross-connects, testing, and customer management to ensure reliable infrastructure and excellent service delivery.

You will collaborate with cross-functional teams to resolve issues, manage work orders, and maintain accurate records.

Qualifications

• Moderately difficult tasks requiring judgement and adherence to SOPs.
• Maintains detailed written records of all work activity.
• Supports cross-functional teams and reporting requests.

Responsibilities

• Review work orders and manage moderately difficult requests.
• Support cross-functional teams on customer tickets.
• Ensure reporting is complete and accurate; support ad-hoc reporting requests.
• Provide input and recommendations to processes.
• Maintain asset databases and other systems.
• Assist with on-site installations and cross-connect tasks.
• Collaborate with teams to deliver quality customer service.
• Coordinate with vendors for Data Center projects.

Skills

Customer service

Documentation

Cross-functional collaboration

Education

High school diploma

2–4 years experience

Tools

Asset databases

Job description

Equinix Singapore is a global leader in digital infrastructure, powering connectivity and data center services across the region. This role sits in the operations team, focusing on queue management, installations, cross-connects, testing, and customer management to ensure reliable infrastructure and excellent service delivery.

You will collaborate with cross-functional teams to resolve issues, manage work orders, and maintain accurate records.