Senior Cybersecurity Support Engineer

Jobs Paloaltonetworks

Singapore

On-site

SGD 120,000 - 160,000

Full time

6 days ago

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Job summary

Palo Alto Networks in Singapore is seeking an experienced customer advocate to deliver tailored support, weekly reviews, root cause analysis for critical issues, release reviews and upgrade planning.

You will build deep familiarity with customer implementations and priorities to drive best practices and proactively enhance their security posture.

The role requires strong problem-solving, clear communication with executive stakeholders, and the ability to document and share knowledge across teams.

Qualifications

Minimum of 7 years of network security experience.
Expertise in TCP/IP and LAN/WAN technologies.
Knowledge of routing protocols: BGP, OSPF, EIGRP.
Experience with IPsec, PKI and SSL VPNs.
Proficiency with Wireshark and GNS3 for troubleshooting.
Ability to document and communicate technical concepts clearly.

Responsibilities

Provide advanced-level technical assistance to top-tier customers.
Own support cases from start to closure with documentation.
Manage multi-vendor troubleshooting on complex engagements.
Perform fault isolation and root-cause analysis.
Provide post-sales tech support and validation.
Travel to customer sites for critical situations.

Skills

Network security experience

TCP/IP & LAN/WAN

Routing protocols (BGP/OSPF/EIGRP)

IPsec/PKI/SSL

Troubleshooting networks

LDAP/TACACS+/Radius

Executive communication

Tools

Wireshark

GNS3

Job description

Palo Alto Networks in Singapore is seeking an experienced customer advocate to deliver tailored support, weekly reviews, root cause analysis for critical issues, release reviews and upgrade planning.

You will build deep familiarity with customer implementations and priorities to drive best practices and proactively enhance their security posture.

The role requires strong problem-solving, clear communication with executive stakeholders, and the ability to document and share knowledge across teams.

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