Post-Sales Cybersecurity Engineer — Deployment & 24/7 Support

M.Tech; Singapore; On-site; SGD 46,872 - 75,888; Full time

Job summary

M.Tech in Singapore is seeking a capable post-sales engineer to support Cybersecurity and Network Performance products. You will participate in large-scale local and regional projects, and provide on-site implementation, testing, deployment and documentation.

You will also deliver technical support to ensure customer satisfaction, analyse queries through troubleshooting and knowledge bases, and standby for 24x7 maintenance calls. Strong communication is essential.

Qualifications

• Bachelor’s degree or Diploma in Cyber Security, Computer Science, Computer Engineering or related field
• 1–2 years of IT/network support experience
• Knowledge of routing and switching technologies
• CCNA or CCSA certification
• Ability to work independently and in a team
• Willingness to work extended hours and standby duty
• Strong communication and interpersonal skills

Responsibilities

• Post-sales activities for Cybersecurity or Network Performance products
• Participate in large-scale local and regional project implementations
• Provide on-site implementation services including testing, deployment and documentation
• Provide technical support to ensure customer satisfaction
• Analyse customer queries via troubleshooting and knowledgebase articles
• Be on routine standby to support 24×7 maintenance calls
• Communicate issues clearly and concisely
• Maintain excellent written and verbal communication

Skills

Networking knowledge

Troubleshooting skills

Communication skills

Independence

Education

Bachelor’s degree or Diploma in Cyber Security, Computer Science, Computer Engineering or related field

Tools

CCNA

CCSA

Job description

M.Tech in Singapore is seeking a capable post-sales engineer to support Cybersecurity and Network Performance products. You will participate in large-scale local and regional projects, and provide on-site implementation, testing, deployment and documentation.

You will also deliver technical support to ensure customer satisfaction, analyse queries through troubleshooting and knowledge bases, and standby for 24x7 maintenance calls. Strong communication is essential.