Senior Cybersecurity Customer Success Engineer

Jobs Paloaltonetworks; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Palo Alto Networks is seeking Cortex Customer Success Engineers in Singapore to empower clients to prevent cyberattacks and streamline security operations. You’ll work with customers, partners, and colleagues to drive deployment, adoption, and ongoing success across the XDR/XSIAM platform.

The team focuses on delivering practical guidance, troubleshooting, and scripting support while collaborating with product and engineering to maximize value.

Qualifications

• Experience with developing and maintaining scripts in Python; JavaScript or PowerShell is a plus.
• Experience in security design and architecture, content development and workload automation.
• Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
• Familiarity with attack surface management is a plus
• Experience as a Security Incident Responder or SOC analyst/manager
• Experience in customer-facing roles is a must
• Ability to work under pressure, and prioritize tasks accordingly
• Fluent English is a requirement. Any other language is a plus

Responsibilities

• Time to value - Provide guidance and assistance to the team to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
• Product Experts - Ensure the team acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
• Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Skills

Python scripting

Customer-facing

Security incident response

SOC analyst

Cloud platforms

EDR/SIEM/SOAR

Workload automation

Troubleshooting

English fluency

Tools

PowerShell

JavaScript

Python

Job description

Palo Alto Networks is seeking Cortex Customer Success Engineers in Singapore to empower clients to prevent cyberattacks and streamline security operations. You’ll work with customers, partners, and colleagues to drive deployment, adoption, and ongoing success across the XDR/XSIAM platform.

The team focuses on delivering practical guidance, troubleshooting, and scripting support while collaborating with product and engineering to maximize value.