Extended Expertise Consultant (Professional Services)

Palo Alto Networks, Inc.; Singapore; On-site; SGD 90,392 - 142,045; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Professional Services Consultant/EE based in Singapore. In this high-impact role, you will support customers in adopting our Security Operating Platform, enhancing their security posture. You will act as a dedicated Subject Matter Expert, guiding strategic initiatives and technical implementations in cybersecurity.

Successful candidates will have at least 2 years of experience with Cortex XDR, strong Linux and Windows skills, and a background in cybersecurity incident response.

Qualifications

• At least 2 years experience working on Palo Alto Networks Cortex XDR.
• Prior experience in a Category 2 or higher Security Cleared environment in Singapore.
• Cortex XDR or XSIAM certifications are highly regarded.
• Detailed technical experience in high-end security solutions installation and operation.

Responsibilities

• Assist customers with Incident Response leveraging Cortex XSIAM.
• Lead Cortex XSIAM technical automation implementation in customer environments.
• Interact with Security and IT technologies for seamless integrations.

Skills

Experience with Palo Alto Networks Cortex XDR

Strong understanding of Windows and Linux

Cybersecurity incident response experience

Experience with IDS/IPS, SEIM, Endpoint solutions

Proficiency in Python or other programming languages

Excellent communication skills

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

This Professional Services Consultant/EE position is an integral part of our mission within our Professional Services team. In this role, you will work on-site with our customer(s) supporting our mission to help them quickly and completely adopt our Security Operating Platform, leaving them more secure. This is a highly technical, hands-on role and you will develop and maintain expertise level skill sets on our products and solutions deployed within the customer's environment.

Your Career

As an Extended Expertise Consultant (EEC) for Cortex XSIAM, you will serve as the long-term, dedicated Subject Matter Expert (SME) and trusted advisor for our most strategic customers. This is a high-impact consulting role that requires a unique blend of deep technical automation expertise and elite soft skills. Cortex XSIAM orchestration enables security teams to ingest alerts across sources and execute standardized, automatable playbooks for accelerated incident response. You will act as an extension of the customer’s team, guiding their long-term automation strategy and ensuring they realize the full value of the XSIAM platform.

Your Impact

• Assist customers with their Incident Response efforts leveraging Cortex XSIAM for Security Orchestration, Automation, and Response.

• Learn and understand the customer’s business requirements and the threat landscape that is most applicable to their industry’s vertical sector to improve the security posture of the customers SOC.

• Lead Cortex XSIAM technical automation implementation and operations in a customer environment.

• Interact with Security and IT technologies relating to the customer environment to build seamless integrations.

• Develop complex security solutions in large environments.

Qualifications

Your Experience

• At least 2 years experience working on Palo Alto Networks Cortex XDR is required

• Prior experience in a Category 2 or higher Security Cleared environment in Singapore

• Cortex XDR or XSIAM certifications will be highly regarded

• Strong understanding of Windows and Linux desktop and server operating systems

• Experience in cybersecurity incident response and current security threats

• Strong understanding of cybersecurity technologies, protocols and applications

• Detailed technical experience in the installation, configuration, and operation of high-end security solutions

• Experience with IDS/IPS, SEIM, Endpoint solutions and technologies

• Experience in Python or other programming languages

• Excellent written and verbal communication skills

• GCIA, CISSP, and/or DevOps certifications is a plus

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. All content is for Singaporean applicants only.