Senior CX Service Designer - Elevate Customer Experience

Singapore Airlines; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Singapore Airlines is seeking a design-focused professional to join the Customer & Design team in our Customer Experience Division. You will design initiatives to elevate CEx and reinforce customer-centric culture across touchpoints.

You will lead CEx design projects, visualize ideas with personas and journey maps, facilitate co-creation workshops, and contribute to CEx communications and training materials. A Bachelor's degree is required.

Qualifications

• Bachelor's degree in any discipline is required.
• Familiar with design and production software (Artwork creation, resizing, scaling).
• Experience or ability to develop CEx concepts using design thinking and data insights.

Responsibilities

• Lead and manage CEx design projects with timely execution and measurable outcomes.
• Develop CEx improvement concepts across customer journey touchpoints.
• Visualize design ideas using personas, journey maps, and infographics.
• Plan and facilitate co-creation workshops with stakeholders and synthesize outputs into to-be journeys.
• Oversee daily project activities, teams, priorities and resources.
• Oversee design and production of CEx collaterals for training and events.

Skills

Design thinking

Customer-centric mindset

Stakeholder engagement

Workshop facilitation

Communication skills

Creative problem solving

Education

Bachelor's degree

Tools

Miro

Figma

Adobe Illustrator

Adobe Photoshop

InDesign

Premiere Pro

Job description

Singapore Airlines is seeking a design-focused professional to join the Customer & Design team in our Customer Experience Division. You will design initiatives to elevate CEx and reinforce customer-centric culture across touchpoints.

You will lead CEx design projects, visualize ideas with personas and journey maps, facilitate co-creation workshops, and contribute to CEx communications and training materials. A Bachelor's degree is required.