CX Experience Designer: Customer Journeys & Insights

Daimler AG; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Mercedes-Benz Singapore is seeking a customer-experience focused professional to design and map end-to-end journeys, turning VOC data and journey insights into tangible improvements. You will test ideas, validate pilots, and collaborate across teams to embed CX thinking throughout the organization.

Strong analytics, journey design, and data storytelling are essential for success. Experience with Salesforce ecosystems and BI tools will be advantageous as you shape memorable customer experiences

Qualifications

• University degree or equivalent in Business, Marketing, Design, Human-Centered Innovation, Analytics, or a related field
• Experience in customer experience, journey design, marketing, analytics, or related fields
• Experience working with customer data, feedback systems, or journey performance metrics
• Familiarity with Salesforce (SFDC), Salesforce Marketing Cloud (SFMC), or dashboarding tools (Power BI, Tableau) is advantageous

Responsibilities

• Design and map customer journeys end-to-end across touchpoints and ownership lifecycle
• Turn customer feedback into meaningful action with VOC data and journey insights
• Translate insights into real improvements that are seamless, relevant, and emotionally engaging
• Test, learn, and refine through pilots, A/B tests, and on-ground validations
• Drive retention and long-term engagement to strengthen loyalty and brand affinity
• Enable the organization to think customer-first by embedding CX thinking across teams

Skills

Structured thinking

Curiosity

Cross-functional collaboration

Data storytelling

Customer experience

Journey mapping

Analytics

Service design (adv)

Education

Bachelor’s degree in Business/Marketing/Design/Analytics

Tools

Salesforce (SFDC)

Salesforce Marketing Cloud (SFMC)

Power BI

Tableau

Job description

Mercedes-Benz Singapore is seeking a customer-experience focused professional to design and map end-to-end journeys, turning VOC data and journey insights into tangible improvements. You will test ideas, validate pilots, and collaborate across teams to embed CX thinking throughout the organization.

Strong analytics, journey design, and data storytelling are essential for success. Experience with Salesforce ecosystems and BI tools will be advantageous as you shape memorable customer experiences