Experience & Service Design Lead

sggovterp; Singapore; On-site; SGD 68,000 - 105,000; Full time

Job summary

The Singapore Global Network (SGN) seeks an Experience and Service Designer to map customer and internal journeys, applying service design to create meaningful experiences. You will work with external partners and internal teams in a people-centered way.

We require 2–5 years in CX/UX roles with a focus on service design or design research, a relevant degree, and strong stakeholder skills. Singaporean applicants are preferred; role is on-site in Singapore.

Qualifications

• Bachelor’s or Master’s degree in User Experience/Industrial Design/Psychology/Communications/Research/Architecture or equivalent.
• 2–5 years in Customer Experience or User Experience roles with focus on Service Design or Design Research.
• Systems thinker with strong problem-solving and communication skills.
• Patient, curious, empathetic and able to read between the lines.
• Excellent stakeholder and project management abilities.

Responsibilities

• Apply service design capabilities to shape external and internal customer journeys.
• Define research scope and manage service design workstreams.
• Develop archetype-led journeys for SGN customers, partners and officers.
• Facilitate design sprints and workshops for new service concepts and improvements.
• Guide iterative implementation and measure success with stakeholders.
• Support delivery of internal team experience through regular reviews and feedback sessions.

Skills

UX roles

Service design

Research

Stakeholder mgmt

Notion

Miro

AI Interview tools

Education

UX degree

Tools

Notion

Miro

AI Interview tools

Job description

The Singapore Global Network (SGN) seeks an Experience and Service Designer to map customer and internal journeys, applying service design to create meaningful experiences. You will work with external partners and internal teams in a people-centered way.

We require 2–5 years in CX/UX roles with a focus on service design or design research, a relevant degree, and strong stakeholder skills. Singaporean applicants are preferred; role is on-site in Singapore.