CX Strategy Lead - Service Excellence

Health Promotion Board; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Health Promotion Board in Singapore seeks an experienced professional to enhance customer experience across diverse touchpoints. You will be instrumental in implementing CX initiatives and managing stakeholder communications, ensuring impactful improvements in service delivery.

The ideal candidate has 3-5 years of relevant experience, strong analytical skills, and the ability to work independently within a dynamic environment. A strong focus on customer satisfaction and data-driven insights is essential.

Qualifications

• 3-5 years of experience in customer experience or related fields.
• Experience with customer data management and analysis.
• Strong problem-solving ability with focus on measurable outcomes.

Responsibilities

• Coordinate the development and implementation of CX initiatives.
• Maintain and enhance CX knowledge repositories.
• Monitor and analyse CX data to identify trends.

Skills

Customer experience

Project management

Data analysis

Stakeholder management

Communication skills

Tools

Voice of Customer systems

Data visualisation tools

Job description

Health Promotion Board in Singapore seeks an experienced professional to enhance customer experience across diverse touchpoints. You will be instrumental in implementing CX initiatives and managing stakeholder communications, ensuring impactful improvements in service delivery.

The ideal candidate has 3-5 years of relevant experience, strong analytical skills, and the ability to work independently within a dynamic environment. A strong focus on customer satisfaction and data-driven insights is essential.