CX & Digital Innovation Lead

Changi Airport Group (Singapore) Pte. Ltd.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Changi Airport Group (Singapore) Pte. Ltd.

seeks a forward-thinking professional in Customer Experience to lead digital transformation and service innovation initiatives that enhance passenger journeys through the airport ecosystem. You will work with frontline teams and partners to design and deliver scalable solutions, monitor performance, and drive continuous improvements in operations and service delivery.

Qualifications

• Degree in Business, Engineering, Information Systems, Computer Science, Operations Management, or related discipline.
• 3–5 years of digital transformation, product management, service innovation, operations excellence, consulting, project management or customer experience.
• Ability to manage projects and drive initiatives with multiple stakeholders.
• Strong analytical, problem-solving and critical thinking skills.
• Excellent communication and stakeholder management skills.
• Self-driven, adaptable and comfortable in a fast-paced environment.
• Passion for technology, innovation and service design.

Responsibilities

• Drive digital transformation, service innovation and operational excellence initiatives across the airport ecosystem.
• Identify customer and business needs through research and translate into meaningful solutions.
• Lead and manage projects from concept to implementation, including business case development, budgeting and tender management.
• Collaborate with internal and external partners to deliver scalable solutions that support customer experience goals.
• Monitor solution performance and use insights to drive enhancements and service improvements.
• Develop governance frameworks and operational policies to strengthen service delivery and resilience.

Skills

3-5 years of relevant experience

Project management

Analytical thinking

Problem solving

Communication skills

Stakeholder management

Adaptability

Tech passion

Education

Bachelor's degree in Business, Engineering, Information Systems, Computer Science, Operations Management or related discipline

Job description

Changi Airport Group (Singapore) Pte. Ltd.

seeks a forward-thinking professional in Customer Experience to lead digital transformation and service innovation initiatives that enhance passenger journeys through the airport ecosystem. You will work with frontline teams and partners to design and deliver scalable solutions, monitor performance, and drive continuous improvements in operations and service delivery.