APAC Customer Success Manager — Tech & Durables, Flexible

SmartRecruiters, Inc.

Singapore

Hybrid

SGD 80,000 - 110,000

Full time

24 hours ago

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Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NIQ is a global measurement and data analytics company delivering the most complete view of consumers and markets worldwide. The Customer Success Manager, APAC will onboard clients on our integrated platform, drive adoption and engagement, and demonstrate ROI to senior stakeholders across the region.

We seek candidates with 5 years in CPG/Tech & Durables, strong analytical skills, and the ability to present with confidence.

Qualifications

5 years of working or servicing experience with CPG/Tech and Durables brands.
Strong analytical skills, hands-on and able to work independently.
Adept at senior stakeholder presentations and conversations.
Good knowledge of NielsenIQ products, especially Panels and Longitudinal tracking.
Bachelor’s Degree required.

Responsibilities

Onboard clients on our integrated platform.
Drive adoption (activation, reactivation and engagement) of our platform within client organisations by demonstrating ROI.
Drive platform usage with senior regional stakeholders in the client organisation.
Develop fact-based answers to complex key business questions.
Become a market expert in one or more categories/industry segments.
Deliver insightful presentations and actionable recommendations to our clients.
Coordinate client services cross countries and categories.
Identify leads for cross-sell and upsell opportunities with the client.
Help improve renewal rate by demonstrating business value.