Manager, Customer Success

NielsenIQ; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NielsenIQ is seeking a Customer Success Manager to act as a trusted advisor for RMS clients in the FMCG space. You will translate data into actionable insights, partner with Commercial and Operations leaders, and drive growth through strategic analyses and executive engagements.

You will lead complex analytics, shape client strategies, manage senior relationships, and guide continuous improvement across processes, technology, and service delivery, ensuring measurable outcomes.

Qualifications

• University degree in Business, Economics, Marketing, Statistics, Data Analytics, or a related field.
• Postgraduate qualification is an advantage.

Responsibilities

• Serve as senior point of contact for RMS clients, offering expert data interpretation and industry insights.
• Build and maintain relationships with senior client stakeholders and influence strategic decisions.
• Deliver high-impact analyses, executive presentations, and clear business recommendations.
• Identify client expansion opportunities and support renewals to drive revenue growth.
• Establish quality standards and analytics best practices across the team.
• Lead regular business reviews to monitor KPIs and client satisfaction.

Skills

Analytical thinking

Commercial acumen

Leadership

Stakeholder management

Executive presentation

Education

University degree in Business/Economics/Marketing/Statistics/Data Analytics

Postgraduate qualification

Tools

MS Excel

PowerPoint

Job description

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding ofconsumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK,bringing together the two industry leaders with unparalleled global reach. With a holistic retail read andthe most comprehensive consumer insights—delivered with advanced analytics through state-of-the-artplatforms—NIQ delivers the Full View™. NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than90% of the world's population. For more information, visit NIQ.com.

Job Description

As aCustomer Success Manager, you will be a trusted strategic advisor and subject matter expert within the FMCG industry, providing high-value support to key clients. You will partner closely with Commercial, Client Service, and Operations leadership teams to drive client success,identifygrowth opportunities, and transform data into actionable business insights.

You willcontribute tocomplex analytical engagements, influence executive-level decision making, and drive continuous improvement initiatives across clients, teams, and business processes. Assignments can range from strategic business performance analyses and category growth opportunities to thought leadership presentations for senior executives and industry leaders.

Responsibilities

Serve as the senior point of contact for Retail Measurement Services (RMS) clients, providing expert consultation on data interpretation, methodologies, industry trends, and growth opportunities.

Build andmaintainstrong relationships with senior client stakeholders, acting as a trusted advisor and influencing strategic business decisions.

Deliver high-impact analyses, executive-level presentations, and insights that translate complex data into clear business recommendations and measurable outcomes.

Partner with commercial and account teams toidentifyclient expansion opportunities, support renewals, and contribute to revenue growth initiatives.

Establish quality standards and analytical best practices to ensure consistent delivery excellence across the team.

Lead regular business reviews with Client Service and Operations teams tomonitorservice delivery KPIs, operational effectiveness, and customer satisfaction metrics.

Drive continuous improvement and automation initiatives,leveragingtechnology and analytics to improve efficiency, scalability, and service quality.

Proactivelyidentifybusiness risks, escape issues appropriately, and implement mitigation plans to ensure successful client outcomes.

Own and lead the development of thought leadership initiatives, industry perspectives, and client-facing strategic recommendations.

Represent the organization in client workshops, business reviews, industry events, and executive stakeholder discussions.

Collaborate with regional and global stakeholders on strategic projects, organizational priorities, and transformational initiatives.

Qualifications

A little about you

Curiosity drives your interest in what moves the market. You are passionate about transforming data into business impact and helping clients make better strategic decisions. You combine strong analytical capabilities with commercial acumen and leadership skills. You are comfortable engaging with senior stakeholders, influencing decision-making, and leading teams through change and growth.

Requirements

University degree in Business, Economics, Marketing, Statistics, Data Analytics, or a related field; postgraduate qualification is an advantage.

5+ years of experience in market intelligence, analytics, insights, or research, including leadership responsibilities. Experience within FMCG, Retail, Consumer Insights, or syndicated research environments is strongly preferred.

Excellent written and verbal communication skills with strong executive presentation capability; English proficiency isrequired.

Advancedproficiencyin MS Excel and PowerPoint, with the ability to synthesize complex data into compelling business stories.

Strong analytical thinking, commercial acumen, and problem-solving skills with attention to detail.

Proven experience leading process improvement, automation, or transformation initiatives through technology and data solutions.

Strong stakeholder management skills with the ability to influence and collaborate across functions and levels of seniority.

Experience managing senior client relationships and presenting insights to director-level and C-suite stakeholders.

Demonstrated ability to manage multiple priorities, lead cross-functional projects, and deliver results in a fast-paced environment.

Experience contributing to business growth, customer retention, or strategic account development is highly desirable.

Additional Information

• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusion