Manager, Customer Success

Aitomic Jobs; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working environment

Job summary

NielsenIQ is seeking a Manager, Customer Success in Singapore to serve as a trusted advisor to key FMCG clients, partnering with Commercial, Client Service, and Operations leadership to drive client success and growth.

You will lead analytics engagements, translate data into actionable insights, manage senior stakeholders, and guide renewals and expansions while ensuring delivery excellence across teams in a fast-paced environment.

Qualifications

• 5+ years of experience in market intelligence, analytics, insights or research, with leadership responsibilities.
• Experience within FMCG, Retail, Consumer Insights, or syndicated research environments is preferred.
• Excellent written and verbal communication skills with strong executive presentation capability.

Responsibilities

• Serve as senior point of contact for RMS clients, providing expert consultation on data interpretation and trends.
• Build and maintain relationships with senior client stakeholders, influencing strategic decisions.
• Deliver high-impact analyses and executive-level presentations translating data into actionable recommendations.
• Lead business reviews with cross-functional teams to monitor KPIs and drive service quality.
• Identify client expansion opportunities and support renewals to contribute to revenue growth.

Skills

Leadership

Advanced analytics

Data interpretation

Executive communication

MS Excel

PowerPoint

Stakeholder management

Education

Bachelor's degree in Business, Economics, Marketing, Statistics, Data Analytics

Postgraduate qualification (advantage)

Tools

MS Excel

PowerPoint

Job description

Short Summary

Manager, Customer Success with NielsenIQ. As a Customer Success Manager, you will be a trusted strategic advisor and subject matter expert within the FMCG industry, providing high-value support to key clients. You will partner closely with Commercial, Client Service, and Operations leadership teams to drive client success, identify growth opportunities, and transform data into actionable business insights. You will…

Key Details

• Position / opportunity: Manager, Customer Success
• Organization: NielsenIQ
• Country / coverage: Singapore
• Location: Singapore, 01, Singapore
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Education
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-09-07
• Application deadline: Not specified

Description

As a Customer Success Manager, you will be a trusted strategic advisor and subject matter expert within the FMCG industry, providing high-value support to key clients. You will partner closely with Commercial, Client Service, and Operations leadership teams to drive client success, identify growth opportunities, and transform data into actionable business insights. You will contribute to complex analytical engagements, influence executive-level decision making, and drive continuous improvement initiatives across clients, teams, and business processes. Assignments can range from strategic business performance analyses and category growth opportunities to thought leadership presentations for senior executives and industry leaders. Responsibilities Serve as the senior point of contact for Retail Measurement Services (RMS) clients, providing expert consultation on data interpretation, methodologies, industry trends, and growth opportunities. Build and maintain strong relationships with senior client stakeholders, acting as a trusted advisor and influencing strategic business decisions. Deliver high-impact analyses, executive-level presentations, and insights that translate complex data into clear business recommendations and measurable outcomes. Partner with commercial and account teams to identify client expansion opportunities, support renewals, and contribute to revenue growth initiatives. Establish quality standards and analytical best practices to ensure consistent delivery excellence across the team. Lead regular business reviews with Client Service and Operations teams to monitor service delivery KPIs, operational effectiveness, and customer satisfaction metrics. Drive continuous improvement and automation initiatives, leveraging technology and analytics to improve efficiency, scalability, and service quality. Proactively identify business risks, elevate issues appropriately, and implement mitigation plans to ensure successful client outcomes. Own and lead the development of thought leadership initiatives, industry perspectives, and client-facing strategic recommendations. Represent the organization in client workshops, business reviews, industry events, and executive stakeholder discussions. Collaborate with regional and global stakeholders on strategic projects, organizational priorities, and transformational initiatives. A little about you Curiosity drives your interest in what moves the market. You are passionate about transforming data into business impact and helping clients make better strategic decisions. You combine strong analytical capabilities with commercial acumen and leadership skills. You are comfortable engaging with senior stakeholders, influencing decision-making, and leading teams through change and growth. Requirements University degree in Business, Economics, Marketing, Statistics, Data Analytics, or a related field; postgraduate qualification is an advantage. 5+ years of experience in market intelligence, analytics, insights, or research, including leadership responsibilities. Experience within FMCG, Retail, Consumer Insights, or syndicated research environments is strongly preferred. Excellent written and verbal communication skills with strong executive presentation capability; English proficiency is required. Advanced proficiency in MS Excel and PowerPoint, with the ability to synthesize complex data into compelling business stories. Strong analytical thinking, commercial acumen, and problem-solving skills with attention to detail. Proven experience leading process improvement, automation, or transformation initiatives through technology and data solutions. Strong stakeholder management skills with the ability to influence and collaborate across functions and levels of seniority. Experience managing senior client relationships and presenting insights to director-level and C-suite stakeholders. Demonstrated ability to manage multiple priorities, lead cross-functional projects, and deliver results in a fast-paced environment. Experience contributing to business growth, customer retention or strategic account development is highly desirable. Our Benefits Flexible working environment

Responsibilities

• As a Customer Success Manager, you will be a trusted strategic advisor and subject matter expert within the FMCG industry, providing high-value support to key clients.
• You will partner closely with Commercial, Client Service, and Operations leadership teams to drive client success, identify growth opportunities, and transform data into actionable business insights.
• You will contribute to complex analytical engagements, influence executive-level decision making, and drive continuous improvement initiatives across clients, teams, and business processes.
• Assignments can range from strategic business performance analyses and category growth opportunities to thought leadership presentations for senior executives and industry leaders.
• Responsibilities Serve as the senior point of contact for Retail Measurement Services (RMS) clients, providing expert consultation on data interpretation, methodologies, industry trends, and growth opportunities.
• Build and maintain strong relationships with senior client stakeholders, acting as a trusted advisor and influencing strategic business decisions.

Requirements / Eligibility

• Curiosity drives your interest in what moves the market.
• You are passionate about transforming data into business impact and helping clients make better strategic decisions.
• You combine strong analytical capabilities with commercial acumen and leadership skills.
• You are comfortable engaging with senior stakeholders, influencing decision-making, and leading teams through change and growth.
• Requirements University degree in Business, Economics, Marketing, Statistics, Data Analytics, or a related field; postgraduate qualification is an advantage.