Senior Customer Success Manager — APJ Decisions GTM

Amazon Web Services (AWS); Singapore; Sur place; SGD 150 000 - 190 000; Plein temps

Résumé du poste

Amazon Web Services Singapore Private Limited seeks a Senior Customer Success Manager to own customer success for Amazon Connect Decisions across APJ. You will drive adoption, value realization, and renewal motions, coordinating with partners and regional teams to ensure measurable outcomes and growth.

You will manage end-to-end deployment, track value milestones, and steer health signals to prevent churn while identifying expansion opportunities.

Qualifications

• 5+ years of developing, negotiating and executing business agreements.
• 5+ years of professional or military experience.
• 5+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience.
• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience.
• Experience developing strategies that influence leadership decisions at the organizational level.
• Experience selling enterprise software or cloud-based applications.
• Experience explaining complex technical concepts to various business and technical audiences.
• Experience presenting to both technical and non-technical executive audiences.

Responsabilités

• Own end-to-end deployment and post-launch journey for Connect Decisions in APJ.
• Drive adoption and value realization; monitor customer health and renewals.
• Lead quarterly business reviews with partners and translate learnings to GTM.
• Own renewal and retention motion for partner-attached customers; forecast renewals.
• Coordinate success activities across APJ and collaborate with global owners.

Connaissances

Customer success management

APAC market experience

Go-to-market strategy

Enterprise software sales

Executive communication

Deal negotiation

Outils

Cloud-based applications

Contact Center as a Service

EUC / Business Applications

Description du poste

Amazon Web Services Singapore Private Limited seeks a Senior Customer Success Manager to own customer success for Amazon Connect Decisions across APJ. You will drive adoption, value realization, and renewal motions, coordinating with partners and regional teams to ensure measurable outcomes and growth.

You will manage end-to-end deployment, track value milestones, and steer health signals to prevent churn while identifying expansion opportunities.