Senior Customer Success Lead – Connect Adoption

Amazon Inc.

Singapore

On-site

SGD 120,000 - 180,000

Full time

14 days+

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Job summary

Amazon Web Services Singapore Private Limited is seeking a Senior Customer Success Specialist for Amazon Connect. You will act as a strategic advisor to help customers adopt and optimize Connect, leading cross-functional teams across sales, solutions architecture, partner sales, and product to maximize value.

The role requires proven enterprise sales or consulting experience with strong executive engagement, and a track record of delivering complex contact center transformations.

Qualifications

5+ years leading large enterprise programs or engagements.
2+ years of customer-facing work engaging with executives to solve problems.
Bachelor's degree in science, tech, math, business or equivalent.
Experience leading cross-functional transformation projects across teams.
2+ years leading complex contact center migration or CX journeys.

Responsibilities

Serve as primary contact for a portfolio of strategic customers, driving adoption of Connect.
Deliver presentations, demos, and programs to enable customer success.
Build customer skills and proficiency with Connect.
Engage with C-level stakeholders to articulate Connect value and unlock new business value.
Develop account plans with field teams and partners to meet revenue targets.
Collaborate with partners and ISVs to extend reach and adoption of AWS solutions.

Skills

Enterprise sales experience

Customer-facing

Presentation skills

C-level engagement

Project management

Education

Bachelor's degree in STEM or Business

Job description

The role requires proven enterprise sales or consulting experience with strong executive engagement, and a track record of delivering complex contact center transformations.

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