Strategic Customer Success Lead — Connect CCaaS

Amazon Web Services (AWS)

Singapore

On-site

SGD 140,000 - 190,000

Full time

36 hours ago

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Job summary

Amazon Web Services Singapore Private Limited is seeking a Customer Success Specialist for Amazon Connect within the AWS Specialist and Partner Organization. You will act as a strategic advisor to customers, leading cross-functional field teams to maximize Connect adoption and value.

The role demands deep experience in CCaaS or related SaaS deployments and a passion for delivering exceptional customer outcomes.

Qualifications

5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
2+ years of experience leading and advising customers through complex contact center migrations and/or customer experience journeys

Responsibilities

Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect
Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success
Build customer skills and proficiency with Connect
Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value
Develop account plans in conjunction with field teams
Meet annual revenue targets through increased adoption of Connect
Work with partners and ISVs to extend reach & drive adoption of AWS solutions