APJ Customer Success Manager, Supply Chain, Applied AI Solutions Decisions GTM

Amazon; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Amazon Web Services is seeking a Senior Customer Success Manager to own the post-signature customer outcomes across APJ. You will drive adoption, health, renewal and expansion with partners and customers, coordinating with field teams across ANZ, ASEAN, India, Japan, and Korea to turn launches into durable relationships.

In this regional role you will build health scoring, adoption playbooks, and renewal motions, translating on-the-ground insights into GTM improvements and scalable processes

Qualifications

• 5+ years developing, negotiating and executing business agreements.
• 5+ years in Go-To-Market, Business Development, Sales, or Consulting.
• Experience selling enterprise software or cloud-based applications.
• Ability to explain complex technical concepts to diverse audiences.
• Experience presenting to both technical and non-technical executives.

Responsibilities

• Own end-to-end deployment and post-launch journey for Amazon Connect Decisions in APJ.
• Drive adoption, value realization, and monitor customer health; manage renewal/retention.
• Lead quarterly business reviews with partners; translate insights into GTM improvements.
• Coordinate success activities across APJ and align with global customer-success frameworks.
• Identify at-risk accounts early and lead remediation with partners and service teams.

Skills

Negotiation & agreements

Professional or military experience

Business Application Technologies

Go-To-Market / BD / Sales

Strategic influence

Enterprise software sales

Explain complex concepts

Executive communication

Job description

Description

Amazon Web Services is looking for a Senior Customer Success Manager to own customer success for our Amazon Connect Decisions across Asia-Pacific and Japan. As our customers in APJ scale, we need a single owner who makes sure the customers and partners we land actually succeed, realizing measurable business value, and renewing and growing over time. This role sits between deployment success prior to signature and post-sales success post-signature.

This is a regional, customer-facing role at the center of what happens after a deal is signed. You will work hand in hand with customers and our field and specialist teams across ANZ, ASEAN, India, Japan, and Korea to turn one-time launches into durable, expanding relationships. You will build the mechanisms - health scoring, adoption playbooks, renewal motions, and a voice-of-partner feedback loop - that raise the bar for how we deliver customer outcomes in the region. If you are energized by customer impact, comfortable operating in ambiguity, and motivated by building something new across a diverse set of markets, this role is for you.

Key job responsibilities

You will own the end-to-end deployment and post-launch journey for Amazon Connect Decisions in APJ. Day to day, that means driving adoption and value realization, keeping a close eye on customer health, stepping in early when accounts are at risk, and owning the renewal and retention motion that protects and grows recurring revenue. You will run quarterly business reviews and success reviews directly with partners, and you will be the person who translates what you learn on the ground into improvements our regional go-to-market team can act on.

Specifically, you will:

Drive activation and adoption of launched Connect Customer Decisions across APJ partners and their customers, and run structured onboarding and success plans for new feature launches.

Define and track value-realization milestones for each customer, making sure they reach first value and expansion milestones on time.

Own a regional customer health model that combines usage, sentiment, program, and delivery signals into a single view - and act on it, identifying at-risk accounts early and leading remediation with partners, specialist architects, and service teams.

Own the renewal and retention motion for partner-attached customers, running renewal forecasting, reducing churn, and surfacing expansion and cross-sell opportunities to our partner and field teams.

Coordinate success activities across ANZ, ASEAN, India, Japan, and Korea, adapting to local customer and market differences, and partner with global customer-success owners to adopt shared frameworks and share what works in APJ.

Basic Qualifications

• 5+ years of developing, negotiating and executing business agreements experience

• 5+ years of professional or military experience

• 5+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience

• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience

• Experience developing strategies that influence leadership decisions at the organizational level

• Experience selling enterprise software or cloud-based applications

• Experience explaining complex technical concepts to various business and technical audiences

• Experience presenting to both technical and non-technical executive audiences

Preferred Qualifications

• Experience interpreting data and making business recommendations

• Experience identifying, negotiating, and executing complex legal agreements

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