APJ Customer Success BD, Supply Chain, Applied AI Solutions Decisions GTM

Amazon Web Services (AWS); Singapore; On-site; SGD 150,000 - 190,000; Full time

Job summary

Amazon Web Services Singapore Private Limited seeks a Senior Customer Success Manager to own customer success for Amazon Connect Decisions across APJ. You will drive adoption, value realization, and renewal motions, coordinating with partners and regional teams to ensure measurable outcomes and growth.

You will manage end-to-end deployment, track value milestones, and steer health signals to prevent churn while identifying expansion opportunities.

Qualifications

• 5+ years of developing, negotiating and executing business agreements.
• 5+ years of professional or military experience.
• 5+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience.
• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience.
• Experience developing strategies that influence leadership decisions at the organizational level.
• Experience selling enterprise software or cloud-based applications.
• Experience explaining complex technical concepts to various business and technical audiences.
• Experience presenting to both technical and non-technical executive audiences.

Responsibilities

• Own end-to-end deployment and post-launch journey for Connect Decisions in APJ.
• Drive adoption and value realization; monitor customer health and renewals.
• Lead quarterly business reviews with partners and translate learnings to GTM.
• Own renewal and retention motion for partner-attached customers; forecast renewals.
• Coordinate success activities across APJ and collaborate with global owners.

Skills

Customer success management

APAC market experience

Go-to-market strategy

Enterprise software sales

Executive communication

Deal negotiation

Tools

Cloud-based applications

Contact Center as a Service

EUC / Business Applications

Job description

Description

Amazon Web Services is looking for a Senior Customer Success Manager to own customer success for our Amazon Connect Decisions across Asia-Pacific and Japan. As our customers in APJ scale, we need a single owner who makes sure the customers and partners we land actually succeed, realizing measurable business value, and renewing and growing over time. This role sits between deployment success prior to signature and post-sales success post-signature.

Key job responsibilities

You will own the end-to-end deployment and post-launch journey for Amazon Connect Decisions in APJ. Day to day, that means driving adoption and value realization, keeping a close eye on customer health, stepping in early when accounts are at risk, and owning the renewal and retention motion that protects and grows recurring revenue. You will run quarterly business reviews and success reviews directly with partners, and you will be the person who translates what you learn on the ground into improvements our regional go-to-market team can act on.

Specifically, You Will

• Drive activation and adoption of launched Connect Customer Decisions across APJ partners and their customers, and run structured onboarding and success plans for new feature launches.
• Define and track value-realization milestones for each customer, making sure they reach first value and expansion milestones on time.
• Own a regional customer health model that combines usage, sentiment, program, and delivery signals into a single view - and act on it, identifying at-risk accounts early and leading remediation with partners, specialist architects, and service teams.
• Own the renewal and retention motion for partner-attached customers, running renewal forecasting, reducing churn, and surfacing expansion and cross-sell opportunities to our partner and field teams.
• Coordinate success activities across ANZ, ASEAN, India, Japan, and Korea, adapting to local customer and market differences, and partner with global customer-success owners to adopt shared frameworks and share what works in APJ.

Basic Qualifications

• 5+ years of developing, negotiating and executing business agreements experience
• 5+ years of professional or military experience
• 5+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience
• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
• Experience developing strategies that influence leadership decisions at the organizational level
• Experience selling enterprise software or cloud-based applications
• Experience explaining complex technical concepts to various business and technical audiences
• Experience presenting to both technical and non-technical executive audiences

Preferred Qualifications

• Experience interpreting data and making business recommendations
• Experience identifying, negotiating, and executing complex legal agreements

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Web Services Singapore Private Limited

Job ID: A10569357