Senior Customer Service Officer

STOREFRIENDLY MGMT PTE. LTD.; Singapore; On-site; SGD 38,000 - 64,000; Full time

Job summary

Storefriendly is seeking a Senior Customer Service Officer to assist customers in selecting storage solutions, manage rental agreements, resolve issues, and support branch operations in a friendly, professional environment.

The role focuses on in-person engagement, viewings, payments, and daily administrative tasks at our Singapore branches. Prior customer service or sales experience is preferred.

Qualifications

• At least GCE 'N' or 'O' Level
• 1 year of work experience in sales or customer service

Responsibilities

• In-person engagement: greeting visitors and addressing inquiries via walk-ins or appointments.
• Handling on-site viewings: assessing storage needs and recommending units or services.
• Transaction processing: sign-ups, payments, move-ins/move-outs and merchandise sales.
• Problem-solving, escalation & de-escalation: manage complaints with composure.
• Inventory & asset control: manage stock and store materials.
• Site management & maintenance: ensure safety, cleanliness and brand standards.
• Administrative support: maintain records and coordinate with back-office.

Job description

About Storefriendly

Storefriendly is one of Singapore’s leading self-storage providers, offering secure, flexible, and tech-enabled storage solutions for both personal and business needs.

With a strong focus on convenience, transparency, and customer experience, Storefriendly is redefining how customers access and use space; making storage simple, accessible, and hassle-free.

Job Summary

Join STOREFRIENDLY as a Senior Customer Service Officer to support customers in selecting storage solutions, managing rental agreements, resolving service issues, and maintaining branch operations in a friendly and professional environment.

Responsibilities

• In-Person Engagement: Greeting visitors, tenants, or customers and addressing inquiries through direct walk-ins or scheduled appointments.

• Handling on-site viewings: Assessing customers' storage needs and recommending suitable storage units, services, or merchandise.

• Transaction Processing: Sign-ups, payments, move-ins, move-outs and merchandise sales directly at branch counter.

• Problem-Solving, Escalation & De-escalation: Addressing customer complaints in real-time, requiring a high level of composure and immediate conflict resolution skills.

• Inventory & Asset Control: Managing the requisition and organization of on-site supplies, from merchandise, marketing materials to office and maintenance stock.

• Site Management and Maintenance: Facility inspections to ensure site meets safety, cleanliness and brand standards and coordinating with relevant internal departments and/or vendors, scheduling and overseeing routine checks and maintenance for building systems to prevent service disruptions.

• Administrative Support: Maintaining accurate records of interactions, processing physical documentation, and coordinating with back-office departments.

Preferred competencies and qualifications

• Active Listening & Empathy: Interpreting both verbal and non-verbal cues to understand customer needs effectively.

• Critical Thinking & Adaptability: Ability to prioritize urgent tasks over routine administrative tasks during high-traffic periods and flexibility to pivot between physical tasks (e.g., facility checks) and digital ones (e.g., answering emails).

• Willingness to Learn: To gain better understanding of company products, services and systems and improve professional skills.

• Personality and Professional Presentation: Cheerful and friendly disposition and ability to adhere to strict grooming and uniform standards as a brand ambassador of the STOREFRIENDLY Group.

• Qualifications and Experience: At least GCE 'N" or "O" Level and 1 year of work experience (preferably in sales or customer service roles).