Senior Customer Engineering Engineer

VisionPower Semiconductor Manufacturing Company (VSMC); Singapore; In loco; SGD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

VisionPower Semiconductor Manufacturing Company (VSMC) is seeking a Technical Customer Interface to manage inquiries, prototype activities and customer-specific requirements in a fast-paced semiconductor environment.

You will oversee lifecycle activities from tape-out to EOL, own the Tapeout System, and coordinate cross-functional teams for NPI and MPW runs, ensuring on-time delivery and high customer satisfaction.

Competenze

• Bachelor’s or Master’s degree in a technical field (EE, Materials Science, Physics).
• 3+ years in a semiconductor manufacturing environment.
• Strong analytical and troubleshooting capabilities.
• Proficient in data analysis tools and excellent communication.
• Customer-service mindset in high-pressure settings.

Mansioni

• Technical Customer Interface: main point of contact for technical inquiries and customer-specific requirements.
• Lifecycle Management: oversee tape-out, WIP, qualification, and EOL.
• System Ownership: Tapeout System owner, access to technical docs and production information.
• Production Coordination: support NPI, MPW runs, and scheduling to meet delivery dates.
• Performance Monitoring: run BRM/ORM/QBR and monitor customer scorecards.

Conoscenze

Analytical thinking

Troubleshooting

Communication skills

Data analysis

Customer service mindset

Formazione

Electrical Engineering

Materials Science

Physics

Strumenti

Data analysis tools

Descrizione del lavoro

• Technical Customer Interface: Serve as the main point of contact for technical inquiries, managing prototype activities, coordinating customer engineering requests and customer specific requirements.
• Lifecycle Management: Oversee overall product activities, including tape-out, Work-In-Progress (WIP) tracking, qualification, and EOL.
• System Ownership: Act as the Tapeout System (VSMC Online) owner, providing customer(s) access to VSMC Information (Tech. Roadmap, ESH…), Technical Docs, Tapeout & Mask Service and Production Information.
• Production Coordination: Interface with cross-functional teams to support New Product Introductions (NPI), multi-project wafer (MPW) runs, and planning schedules to meet committed delivery dates.
• Performance Monitoring: Conduct regular Business & Operation Review Meetings (BRM/ORM/QBR) and monitor customer scorecards and satisfaction metrics.
• Quality & Engineering Change: Manage non-conformance events, concessions, and Engineering Change Notices (ECN) in communication with customers.
• Technical Alignment: Align customer products with VSMC's technology roadmaps and process capabilities.

Requirements

• Education: A Bachelor’s or Master’s degree in Electrical Engineering, Materials Science, Physics, or a related technical field.
• Experience: > 3 years of experience in a semiconductor manufacturing environment, preferably with knowledge of process integration, device engineering, or product engineering.
• Skills:
• Strong analytical and troubleshooting capabilities.
• Proficiency in data analysis tools and excellent communication skills.
• Ability to work effectively in a high-pressure, fast-paced environment with a strong customer-service mindset.