Senior Consumer Insights and Client Success Lead

Nielseniq (Singapore) Holdings Pte. Ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is seeking a Customer Success professional in Singapore to establish strong relationships with clients and colleagues across marketing, sales, and category teams. You will understand client needs and present solutions to help achieve strategic goals, with a strong training program on NIQ products.

You will deliver analytics & insights services, identify opportunities during client engagements, and craft actionable recommendations to help grow client business.

Qualifications

• You are a high-performing individual thriving in ensuring high client centricity & customer satisfaction.
• Awareness of the market landscape, our CMI products, and our processes is at the forefront of your mind.
• You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow.

Responsibilities

• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper Insights
• Entrusted to deliver flawless research and analytics to our clients
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.

Skills

Client relationship management

Analytical thinking

Communication skills

Time management

Presentation skills

Excel & PowerPoint

Tools

Microsoft Excel

PowerPoint

Job description

NIQ is seeking a Customer Success professional in Singapore to establish strong relationships with clients and colleagues across marketing, sales, and category teams. You will understand client needs and present solutions to help achieve strategic goals, with a strong training program on NIQ products.

You will deliver analytics & insights services, identify opportunities during client engagements, and craft actionable recommendations to help grow client business.