Senior Client Services & Accounts Ops Lead

CERTIS CISCO MANPOWER PTE. LTD.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive remuneration

Medical insurance

Dental allowance

Volunteer opportunities

Development programs

Job summary

Certis Cisco Manpower Pte. Ltd. seeks an Executive, Client Services and Account Management to build strong client relationships and drive renewal and growth.

You will be the primary liaison between clients and internal teams, balancing strategic oversight with hands-on management to deliver tailored solutions. You will collaborate with operations, finance, marketing and technical teams to ensure seamless service delivery, monitor KPIs, and prepare regular performance reports for clients and

Qualifications

• Experience in client services, account management, or business development (preferably in B2B or service industries).
• Proven track record of managing high-value accounts and delivering measurable growth.
• Strong interpersonal and communication skills, with the ability to influence and negotiate.

Responsibilities

• Serve as the main point of contact for assigned clients, ensuring consistent communication and trust-building.
• Develop a deep understanding of client objectives, challenges, and industry trends.
• Drive account planning, including forecasting, upselling, and renewals.
• Coordinate with internal departments to ensure seamless service delivery.
• Prepare regular account reviews and executive summaries for clients and senior management.

Skills

Client relationships

Account management

Strategic planning

Communication

Data analysis

Job description

Certis Cisco Manpower Pte. Ltd. seeks an Executive, Client Services and Account Management to build strong client relationships and drive renewal and growth.

You will be the primary liaison between clients and internal teams, balancing strategic oversight with hands-on management to deliver tailored solutions. You will collaborate with operations, finance, marketing and technical teams to ensure seamless service delivery, monitor KPIs, and prepare regular performance reports for clients and