Senior Client Advisor & Team Mentor - Luxury Retail

Fendi; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Fendi in Singapore seeks an experienced Retail Store Manager to lead sales performance across all product categories, mentoring Client Advisors and delivering storytelling-driven customer experiences. You will ensure KPI achievement and uphold brand standards in a luxury retail environment.

Responsibilities include driving client relationships through CRM tools, overseeing store operations, merchandising, and inventory accuracy, while coaching the team to deliver exceptional service.

Qualifications

• Minimum 5 years of related experience in retail/luxury industry with 2 years of supervisory capacity.
• Result-driven with commercial creativity to drive business.
• Proficient in MS Office, CRM and retail tools.
• Strong client relationships and ability to multitask.

Responsibilities

• Be accountable for sales performance and KPIs across all product categories.
• Support Client Advisors and drive sales through storytelling and product knowledge.
• Deliver compelling in-store experiences and maintain brand standards.
• Mentor and develop Client Advisors; foster team collaboration.
• Maintain inventory accuracy and execute store operations smoothly.

Skills

Clienteling

Sales leadership

Upselling

Customer service

CRM

Tools

MS Office

CRM

Job description

Fendi in Singapore seeks an experienced Retail Store Manager to lead sales performance across all product categories, mentoring Client Advisors and delivering storytelling-driven customer experiences. You will ensure KPI achievement and uphold brand standards in a luxury retail environment.

Responsibilities include driving client relationships through CRM tools, overseeing store operations, merchandising, and inventory accuracy, while coaching the team to deliver exceptional service.