Luxury Retail Team Leader

Celine; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

CELINE in Singapore is seeking a Team Manager to lead and develop a team of Client Advisors, driving sales targets while upholding CELINE’s heritage and service standards. You will report to the Store Manager and collaborate with other departments to enhance client relationships and store performance.

You will coach on floor, conduct One-to-Ones, monitor KPIs, and implement training to elevate product knowledge and client experiences.

Qualifications

• 3+ years of management experience in luxury/fashion.
• Proven leadership in managing high-performing teams.
• Ability to craft exceptional client experiences via clienteling.
• Strong ability to assess KPIs and drive strategy.
• Excellent communication with team, clients, and leadership.
• Passion for fashion and CELINE heritage.
• Client-centric mindset focused on exceptional experiences.
• Excellent organizational and time-management skills.
• Adaptability to a fast-paced luxury retail environment.

Responsibilities

• Lead your team to achieve and exceed sales targets with effective strategies and KPI monitoring.
• Provide on-floor coaching, conduct One-to-Ones, and give regular feedback.
• Ensure comprehensive product knowledge, heritage understanding, and personalized client experiences.
• Interface with Store Manager to align on sales, market trends, and opportunities.
• Uphold store operations, compliance, and cost-management for performance.
• Serve as CELINE ambassador, reflecting the Maison’s image and values.

Skills

Leadership

Clienteling

KPI analysis

Communication

Fashion knowledge

Organizational skills

Adaptability

Job description

CELINE in Singapore is seeking a Team Manager to lead and develop a team of Client Advisors, driving sales targets while upholding CELINE’s heritage and service standards. You will report to the Store Manager and collaborate with other departments to enhance client relationships and store performance.

You will coach on floor, conduct One-to-Ones, monitor KPIs, and implement training to elevate product knowledge and client experiences.