Senior Claims Executive – Fire & General (WICA)

tokio marine insurance singapore ltd.; Singapore; On-site; SGD 48,000 - 80,000; Full time

Job summary

Tokio Marine Insurance Singapore Ltd. is seeking an experienced claims professional to liaise with policyholders, intermediaries, investigators, surveyors, and other parties to manage claims end-to-end.

You will train assistants, review files, update reserves, advise underwriters on policy wording gaps and risk improvements, and pursue recoveries as needed. A Diploma/Degree in insurance with 2+ years of relevant experience (WICA claims preferred) is required.

Qualifications

• Diploma or degree in insurance or related field.
• ACII/AAII, CGI/HI qualifications or relevant insurance equivalent preferred.
• At least 2 years' relevant experience, preferably handling WICA claims.
• Well versed in insurance principles.
• Excellent interpersonal and communication skills.
• Able to multi-task, team player, conscientious and customer-focused.

Responsibilities

• Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, investigators, lawyers, 3rd party claimants, sister companies etc.
• Claims handling;
• Train and guide assistants in their support role;
• Manage and process claims expeditiously, professionally and equitably within agreed service benchmarks or applicable protocols;
• Ensure reserves are provided or updated in a timely and realistic manner;
• Advise underwriters on issues discovered during claims handling such as wording gaps and risk improvements;
• Visit clients’ offices/attend meetings as required;
• Periodic review of files, as and when required;
• Ensure recovery claims are pursued and followed up periodically;
• Any other duty or assignment by superior.

Skills

Policyholder liaison

Claims handling

Interpersonal communication

Teamwork

Insurance principles

Education

Diploma/Degree in Insurance or related discipline

Job description

Tokio Marine Insurance Singapore Ltd. is seeking an experienced claims professional to liaise with policyholders, intermediaries, investigators, surveyors, and other parties to manage claims end-to-end.

You will train assistants, review files, update reserves, advise underwriters on policy wording gaps and risk improvements, and pursue recoveries as needed. A Diploma/Degree in insurance with 2+ years of relevant experience (WICA claims preferred) is required.