Senior Business Analyst - Advanced Operations Systems

AIA Shared Services; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

AIA Shared Services in Singapore is seeking a seasoned Business Analyst to support system enhancements and ensure alignment between business needs and technology solutions. You will drive end-to-end delivery of strategic projects and BAU improvements, document AS-IS and TO-BE processes, and lead UAT while coaching junior team members in a fast-paced, collaborative environment.

Ideal candidates bring 6+ years in Life & Health Insurance Operations, strong SQL skills, and a proactive,

Qualifications

• Diploma or Degree in Business IT, Computer Science, or a related discipline.
• Minimum 6 years of experience in Life & Health Insurance Operations, with policy servicing knowledge preferred.
• Familiar with Software Development Lifecycle (SDLC).
• Proven experience in Business Analysis and User Acceptance Testing (UAT).
• Strong analytical and problem-solving skills with a structured, logical approach.
• Excellent stakeholder management, communication, and documentation skills.

Responsibilities

• Support end-to-end delivery and implementation of strategic projects and BAU enhancements.
• Collaborate with stakeholders to analyze and document AS-IS processes, and design TO-BE processes with clear business rules and solution definitions.
• Ensure business requirements are comprehensive, accurate, and future-ready.
• Partner with Technology teams to evaluate solution options and recommend optimal approaches.
• Translate business requirements into UAT scenarios, test conditions, and expected outcomes.
• Plan, execute, and review User Acceptance Testing (UAT) in accordance with agreed test strategies.
• Monitor project progress, track milestones, and escalates risks or issues proactively.
• Contribute to project planning, including timelines and resource coordination.
• Provide guidance and coaching to junior team members and testers during UAT execution.
• Support business readiness, including preparation and review of training materials.
• Drive continuous improvement initiatives, applying structured problem-solving to enhance processes, quality, and delivery efficiency.

Skills

Stakeholder management

Communication

Documentation

Analytical thinking

Organizational skills

Teamwork

Education

Diploma or Degree in Business IT/Computer Science

Tools

SQL

Job description

AIA Shared Services in Singapore is seeking a seasoned Business Analyst to support system enhancements and ensure alignment between business needs and technology solutions. You will drive end-to-end delivery of strategic projects and BAU improvements, document AS-IS and TO-BE processes, and lead UAT while coaching junior team members in a fast-paced, collaborative environment.

Ideal candidates bring 6+ years in Life & Health Insurance Operations, strong SQL skills, and a proactive,