Business Analyst, Advanced Operations Solutions (Systems)

AIA Shared Services; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

AIA Shared Services in Singapore is seeking a seasoned Business Analyst to support system enhancements and ensure alignment between business needs and technology solutions. You will drive end-to-end delivery of strategic projects and BAU improvements, document AS-IS and TO-BE processes, and lead UAT while coaching junior team members in a fast-paced, collaborative environment.

Ideal candidates bring 6+ years in Life & Health Insurance Operations, strong SQL skills, and a proactive,

Qualifications

• Diploma or Degree in Business IT, Computer Science, or a related discipline.
• Minimum 6 years of experience in Life & Health Insurance Operations, with policy servicing knowledge preferred.
• Familiar with Software Development Lifecycle (SDLC).
• Proven experience in Business Analysis and User Acceptance Testing (UAT).
• Strong analytical and problem-solving skills with a structured, logical approach.
• Excellent stakeholder management, communication, and documentation skills.

Responsibilities

• Support end-to-end delivery and implementation of strategic projects and BAU enhancements.
• Collaborate with stakeholders to analyze and document AS-IS processes, and design TO-BE processes with clear business rules and solution definitions.
• Ensure business requirements are comprehensive, accurate, and future-ready.
• Partner with Technology teams to evaluate solution options and recommend optimal approaches.
• Translate business requirements into UAT scenarios, test conditions, and expected outcomes.
• Plan, execute, and review User Acceptance Testing (UAT) in accordance with agreed test strategies.
• Monitor project progress, track milestones, and escalates risks or issues proactively.
• Contribute to project planning, including timelines and resource coordination.
• Provide guidance and coaching to junior team members and testers during UAT execution.
• Support business readiness, including preparation and review of training materials.
• Drive continuous improvement initiatives, applying structured problem-solving to enhance processes, quality, and delivery efficiency.

Skills

Stakeholder management

Communication

Documentation

Analytical thinking

Organizational skills

Teamwork

Education

Diploma or Degree in Business IT/Computer Science

Tools

SQL

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on.

The Business Analyst will support the execution and implementation of system enhancements. This role focuses on delivering both strategic initiatives and BAU improvements, ensuring alignment between business needs and technology solutions.

Key Responsibilities

• Support end-to-end delivery and implementation of strategic projects and BAU enhancements
• Collaborate with stakeholders to analyze and document AS-IS processes, and design TO-BE processes with clear business rules and solution definitions
• Ensure business requirements are comprehensive, accurate, and future-ready
• Partner with Technology teams to evaluate solution options and recommend optimal approaches
• Translate business requirements into UAT scenarios, test conditions, and expected outcomes
• Plan, execute, and review User Acceptance Testing (UAT) in accordance with agreed test strategies, including defect management and resolution tracking
• Monitor project progress, track milestones, and escalates risks or issues proactively
• Contribute to project planning, including timelines and resource coordination
• Provide guidance and coaching to junior team members and testers during UAT execution
• Support business readiness, including preparation and review of training materials
• Drive continuous improvement initiatives, applying structured problem-solving to enhance processes, quality, and delivery efficiency

Requirements

• Diploma or Degree in Business IT, Computer Science, or a related discipline
• Minimally 6 years of working experience in Life & Health Insurance Operations, with policy servicing knowledge preferred
• Familiar with Software Development Lifecyle (SDLC)
• Proven experience in Business Analysis and User Acceptance Testing (UAT)
• Strong analytical and problem-solving skills with a structured, logical approach
• Excellent stakeholder management, communication, and documentation skills
• Strong organizational skills with the ability to priorities, multitask, and meet tight deadlines
• High attention to detail and commitment to quality
• Ability to work independently with minimal supervision as well as collaboratively in a team
• Comfortable working in a fast-paced, dynamic environment
• Positive attitude with a willingness to learn, share knowledge, and continuously improve
• Experienced with Integral Life (Life 400/Asia AS400) is preferred
• Working knowledge of SQL for data analysis, validation, and troubleshooting
• Certification in Lean, Kaizen, or familiar with Continuous Improvement methodologies is preferred, with the ability to identify inefficiencies and drive incremental improvements

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Better starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like. Bring your difference to AIA