Senior Claims Solutions Analyst — Process Excellence

AIA Singapore; Singapore; On-site; SGD 85,000 - 110,000; Full time

Job summary

A Senior Solutions Analyst at AIA Singapore will support the execution and implementation of system enhancements, new products, and projects in Life Operations, focusing on Claims. You will translate business requirements into test scenarios and work with IT to deliver lean, well-documented solutions.

Build strong stakeholder relationships, drive UAT, and guide analysts and support specialists through delivery, ensuring quality outcomes in a fast-paced environment.

Qualifications

• Diploma or Degree in Business IT, Computer Science or related discipline.
• Lean Six Sigma or Prince2 certification preferred.
• 1–2 years in life insurance claims operations and/or Claims background preferred.
• 3–5 years as a business analyst in life insurance operations preferred.
• Experience with digital products or services (mobile or web) preferred.
• Experience in UAT and defect resolution.
• Strong communication and ability to work in a fast-paced environment.

Responsibilities

• Actively involved in delivery and implementation of Claims System enhancements, new products, and projects requested by the business.
• Conduct a thorough analysis of end-to-end business process, systems, and data related to operations.
• Create AS-IS & TO-BE process maps to lean the process prior to automation.
• Develop thorough user requirements aligned with current and anticipated business needs.
• Facilitate and prioritize changes with users and stakeholders to protect launch timelines.
• Ensure business requirements are clearly articulated, translated and documented for delivery.
• Evaluate alternative high-level solutions with IT and make recommendations to users.
• Serve as intermediary between technology and business teams.
• Translate business requirements into test scenarios for UAT.
• Liaise with stakeholders to ensure test environments and UAT readiness.
• Execute UAT and review results; resolve defects with stakeholders.
• Provide UAT signoff after testing, impacts assessed and resolutions provided.
• Post-implementation verification prior to project closure.
• Contribute to planning/re-planning of project timeline and resources.
• Provide guidance to Analyst and Support Specialist.
• Prepare end user training guide and train the trainer.
• Actively seek continuous improvements in area of expertise.

Skills

Business analysis

Requirements gathering

UAT

Stakeholder management

Analytical thinking

Communication

Team collaboration

Education

Business IT / Computer Science degree

Tools

AS/400 (Life 400/Asia AS400)

Claims Ez Application

OCR/AI tech

Job description

A Senior Solutions Analyst at AIA Singapore will support the execution and implementation of system enhancements, new products, and projects in Life Operations, focusing on Claims. You will translate business requirements into test scenarios and work with IT to deliver lean, well-documented solutions.

Build strong stakeholder relationships, drive UAT, and guide analysts and support specialists through delivery, ensuring quality outcomes in a fast-paced environment.