Senior Benefits Consultant

PRICE FORBES BROKING (ASIA) PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

PRICE FORBES BROKING (ASIA) PTE. LTD. seeks a senior Employee Benefits pro to lead day-to-day client relationships, manage renewal calendars and governance, and coordinate multi-market programmes with in-country partners.

You will drive renewals, pricing negotiations and ongoing servicing while identifying design improvements for cost efficiency and employee experience. You will analyze claims, demographics and benchmarking data to provide executive-ready recommendations, and contribute to

Qualifications

• 7+ years of Employee Benefits broking/consulting/client management experience.
• Ownership of complex client relationships, renewals, placements and insurer negotiations.
• Strong analytical capability with claims, utilization, premiums, loss ratios and benchmarking.
• Consulting ability to diagnose issues and present evidence-based recommendations to senior stakeholders.
• Commercial confidence in prospect meetings, proposals and pitches for new-business growth.
• Excellent written and verbal communication, presentation and stakeholder-management skills.
• High standards of accuracy, organization, and follow-through.

Responsibilities

• Act as senior day-to-day relationship lead for an assigned portfolio with HR, Finance and senior stakeholders.
• Own the client service plan, renewal calendar, governance rhythm, deliverables and escalation management for each account.
• Lead renewal strategy discussions translating client objectives and budget into market approach.
• Coordinate placement, insurer engagement, negotiation, implementation and ongoing servicing.
• Identify opportunities to strengthen programme design, employee experience, administration and cost efficiency.
• Oversee complex service or claims escalations with internal teams and insurers to deliver clear, documented outcomes.
• Analyze claims, utilization, loss ratios, premium movement, demographics and benefit design to identify trends and opportunities.
• Prepare renewal reports, programme reviews, benchmarking and executive-ready recommendations.
• Advise on plan design, market competitiveness and cost-containment options.
• Contribute to development of consulting methodologies, templates and reporting standards.

Skills

EB broking experience

Client relationship ownership

Analytical skills

Consulting skills

New business pitching

Communication skills

Attention to detail

Job description

Key responsibilities

Client relationship and portfolio leadership

• Act as the senior day-to-day relationship lead for an assigned portfolio, building trusted relationships with HR, Finance and senior stakeholders.
• Own the client service plan, renewal calendar, governance rhythm, deliverables, and escalation management for each account.
• Lead renewal strategy discussions, translating client objectives, workforce needs, claims experience and budget considerations into a clear market approach.
• Coordinate placement, insurer engagement, negotiation, implementation and ongoing servicing, ensuring timely and accurate delivery.
• Identify opportunities to strengthen programme design, employee experience, administration and cost efficiency while supporting strong retention and sustainable portfolio growth.
• Oversee complex service or claims escalations, working with internal teams and insurers to achieve clear, well-documented outcomes.

Analytics and consulting

• Analyze claims, utilization, loss ratios, premium movement, employee demographics and benefit design to identify trends, risks and practical opportunities.
• Prepare and present clear renewal reports, programme reviews, benchmarking and executive-ready recommendations that convert data into decisions.
• Advise on plan design, benefit adequacy, market competitiveness, cost-containment options, insurer strategy and implementation considerations.
• Challenge incomplete or inconsistent data, establish sound assumptions and maintain a clear audit trail for calculations and recommendations.
• Contribute to the development of repeatable consulting methodologies, templates and reporting standards across the Employee Benefits practice.

Business development and market engagement

• Partner with the Head of Employee Benefits on prospect acquisition, discovery meetings, tenders, proposals and pitches.
• Assess prospect needs and help shape a differentiated proposition, service model, programme strategy and commercial approach.
• Identify cross-sell and referral opportunities within existing relationships and across the wider business and partner network.
• Maintain strong working relationships with insurers, providers and market partners; remain current on products, pricing, underwriting practices and market developments.
• Support pipeline discipline by maintaining accurate opportunity, activity and forecast information in the relevant systems.

Regional coordination and multinational programmes

• Coordinate selected multi-country assignments using a Singapore-led relationship model and trusted in-country partners.
• Establish clear governance, renewal calendars, responsibilities, reporting standards and escalation routes across participating markets.
• Consolidate country information into regional reporting and provide practical insights on programme consistency, local relevance, costs and emerging risks.
• Support feasibility reviews and client discussions relating to multinational pooling, regional portfolio solutions and other potential financing or purchasing efficiencies.
• Work effectively across time zones and cultures while maintaining accountability for regional deliverables.

Risk, compliance and operational discipline

• Conduct business in accordance with applicable legal, regulatory and company requirements, acting in the best interests of clients and the company.
• Ensure advice, instructions, quotations, negotiations, confirmations, evidencing of cover and material communications are complete, accurate and appropriately recorded.
• Maintain orderly and up-to-date client files and support the safeguarding of client monies in line with company procedures.
• Escalate potential errors and omissions, breaches, complaints, disputes, conflicts or matters that may expose the company to legal or regulatory action promptly.
• Collaborate with Operations, Finance, Compliance, Claims and other stakeholders to improve workflows and deliver a coordinated client experience.
• Provide guidance and quality review support to less-experienced colleagues where required, and deputize for the Head of Employee Benefits on agreed matters.

What you bring

Essential

• At least 7 years of relevant Employee Benefits broking, consulting or client management experience, with substantial exposure to the Singapore local market.
• Demonstrated ownership of complex client relationships, renewals, placement and insurer negotiations.
• Strong analytical capability, including confidence working with claims, utilization, premiums, loss ratios, employee census data and benchmarking.
• Consulting ability to diagnose issues, develop options and present evidence-based recommendations to senior client stakeholders.
• Commercial confidence in prospect meetings, proposals and pitches, with the ability to contribute to new-business conversion and portfolio growth.
• Excellent written and verbal communication, presentation and stakeholder-management skills.
• High standards of accuracy, organization, follow-through and reg