Senior Asst Manager

NHG Health; Singapore; Vor Ort; SGD 120.000 - 180.000; Vollzeit

Zusammenfassung

NHG Health in Singapore is seeking a Senior Assistant Manager for Group HR Shared Services (HRSS) to lead In-Service operations across NHG institutions and ensure compliant, timely service delivery.

You will provide direct people leadership, manage complex escalations, and drive cross-institution initiatives, BAU stability, and continuous improvement, balancing service readiness with transformation programs.

Qualifikationen

• Education: Degree in HR, Business Administration, or related discipline preferred.
• Experience: 6–8 years in HR operations or shared services.
• Proven people leadership and team management.
• Experience supporting large-scale onboarding or HR shared services environments.

Aufgaben

• Lead In-Service operations to ensure timely, accurate, and compliant service delivery across NHG institutions.
• Act as primary escalation and decision-maker for complex cases and cross-institution issues.
• Ensure governance, audit, and compliance within the In-Service domain.
• Provide direct people leadership to the In-Service team, including workload planning and performance management.
• Build team readiness to support service scale-up and expansion.
• Drive standardisation, continuous improvement, and process optimisation.
• Translate operational risks into actionable improvements.

Kenntnisse

HR operations

Onboarding processes

Employment compliance

Stakeholder management

Planning & prioritisation

Problem-solving

Transformation initiatives

Leadership

Communication

Ausbildung

Degree in Human Resources or Business Administration

Jobbeschreibung

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We are a dedicated healthcare provider committed to delivering high-quality, patient-centered care. Our team of professionals works collaboratively to ensure operational excellence and compassionate service.

Group HR Shared Services (HRSS) plays a critical role in delivering efficient, accurate and employee-centric HR services across NHG institutions. Supporting the employee lifecycle from hiring to separation, HRSS partners stakeholders to provide seamless HR operations while driving service excellence and continuous improvement.

Job Summary

The Senior Assistant Manager, Group HR Shared Services (HRSS) leads In-Service operations across institutions, ensuring timely, accurate, and compliant service delivery. The role provides direct people leadership, manages complex operational escalations, and ensures service readiness, while balancing business-as-usual delivery with cross-functional projects and continuous improvement initiatives.

Key ResponsibilitiesHR Operations & Service Delivery

• Lead In-Service operations to ensure timely, accurate, and compliant service delivery across institutions.
• Act as the primary escalation and decision-making authority for complex cases, cross-institution issues, and operational risks.
• Ensure governance, audit, and compliance requirements are met within the In-Service domain.
• Provide direct people leadership to the In-Service team, including workload planning, performance management, coaching, and capability development.
• Build team readiness and resilience to support service scale-up, operational changes, and institutional expansion.
• Foster team engagement, accountability, and a service excellence culture.

Institutional Readiness & Service Scalability

• Ensure operational readiness and scalability for new institutional intake through process alignment and transition planning.
• Partner stakeholders to ensure smooth transitions with minimal service disruption.
• Lead cross-functional and cross-institution initiatives while maintaining BAU stability.
• Drive standardisation, continuous improvement, and process optimisation.
• Translate operational risks and inefficiencies into actionable improvements.

Qualifications & Experience

Education: Degree in Human Resources, Business Administration, or related discipline preferred.

Experience:

• 6-8 years of HR operations or shared services experience.
• Proven people leadership and team management experience.
• Experience supporting large-scale onboarding or HR shared services environments.

Skills & Knowledge:

• Strong understanding of HR operations, onboarding processes, and employment compliance.
• Effective stakeholder management and cross-functional coordination skills.
• Strong planning, prioritisation, and problem-solving abilities.
• Ability to manage operational delivery alongside transformation initiatives.

Core Competencies & Personal Attributes

• Communication and stakeholder engagement
• Collaboration and teamwork
• Analytical thinking and problem-solving
• Adaptability and resilience
• Leadership, integrity, and accountability