Sr Asst Manager, HRIS

National Healthcare Group Corporate Office (HQ); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

National Healthcare Group Corporate Office (HQ) in Singapore seeks a Group HRIS Lead to spearhead complex HRIS initiatives across NHG, ensuring systems align with priorities, operations, and compliance. The role owns an end-to-end HRIS initiative portfolio and drives adoption and utilisation improvements for the modules under their lead.

The position acts as a trusted advisor to stakeholders, uses enterprise-level judgement in ambiguous situations, and supports the HRIS leader in building

Qualifications

• Bachelor's degree in HR, Information Systems, Business Administration, or related discipline.
• 6–10 years of HRIS operations, HR technology or enterprise system support experience.
• Strong experience with HR systems (e.g., SAP SuccessFactors, D365).

Responsibilities

• Own and support assigned SuccessFactors modules, drive issue resolution, and guide internal teams and vendors on functional matters.
• Handle recurring BAU changes and configuration updates driven by SAP's release cycles.
• Act as secondary support for several SuccessFactors modules, including testing on EC changes and coordinating with HRSS and HRIS teams.
• Coordinate with vendors on tickets, patches, and releases affecting the owned module.

Skills

HRIS operations

SuccessFactors

HR technology

Enterprise system support

Education

Bachelor’s degree in HR/IS/BA

Tools

SAP SuccessFactors

D365

Job description

Job Summary

Group HRISteamleads complex HRIS initiatives and cross-institution system changes across NHG, ensuring systems are aligned with organisational priorities, operational needs, and compliance requirements. This role owns an assigned HRIS initiative portfolio end-to-end, balancing delivery, governance, adoption, and carries direct accountability for improving HRIS utilisation on the module(s) assigned to this role as lead module(s).This positionacts as a trusted advisor to stakeholders, exercises enterprise-level judgement in complex and ambiguous situations, and supports the HRIS leader in building sustainable HRIS capability to support institution-wide service delivery and workforce outcomes.

Key Responsibilities

Support (BAU)

• Own and support assigned SuccessFactors modules, drive issue resolution, and guide internal teams and vendors on functional matters.
• Handle recurring BAU changes as they arise, and configuration updates driven by SAP's 1H/2H release cycles.
• Act as secondary support for several SuccessFactors module, including running first-cut/internal testing on EC changes and coordinating with HRSS and institution HRIS teams before formal testing-providing functional direction on scope and readiness rather than holding formal reporting authority over these teams.
• Coordinate with vendors on tickets, patches, and releases affecting the owned module

Project (Ad Hoc / Planned)

• Own small ad hoc change requests (CRs) end-to-end — scoping, configuration, testing, and deployment — within the assigned module and, where needed, across modules.
• Support planned projects and larger enhancement initiatives (e.g. institution transfers, module rollouts, cross-module changes) from requirements through UAT and deployment.
• Maintain CR and project documentation — requirements, configuration workbooks, test scripts, and release notes.

Continuous Improvement & Documentation

• Contribute module-specific ideas and input on how utilisation is tracked andmeasured andpropose initiatives to drive higher utilisation for the assigned module — partnering with the team member who owns HRIS utilisation tracking overall, rather than owning tracking directly.
• Spot recurring issues or process gaps surfacing from BAU and CRpatterns andpropose configuration or process improvements.
• Maintain and improve SOPs, user guides, and configuration documentation for the owned module to support consistent institution-wide usage.

Qualifications & Experience

• Bachelor’s degree in human resources, Information Systems, Business Administration, orrelated discipline.
• 6–10 years of HRIS operations, HR technology orenterprisesystem support experience.
• Strong experience with HR systems (e.g., SAP SuccessFactors, D365).
• Strong understanding of HR business requirements and issues, current system configurations and SuccessFactors platform limitation, - able to flag considerations stakeholders need to be aware of, apply leading practice and propose improved processes.

Preferred Skills

• Advanced, hands-on functional knowledge ofSAP SuccessFactorsacross the modules.
• Strong analytical, problem-solving and decision-making capabilities