Senior/Associate Executive (Medical Records Office)

SINGAPORE NATIONAL EYE CENTRE PTE LTD; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

SINGAPORE NATIONAL EYE CENTRE PTE LTD in Singapore is seeking a detail-oriented Records Administrator to support SMR processes, manage case notes, and ensure confidentiality.

You will coordinate scanning of medical documents, file accurately, perform quality checks, liaise with vendors, and assist with audits. A Diploma and at least one year of experience are expected, with supervisory exposure attractive for senior roles.

Qualifications

• Diploma, Advanced/Higher/Graduate Diploma in a relevant field.
• At least 1 year of working experience.
• Supervisory experience is a plus for senior roles.

Responsibilities

• Customer Service and communicate respectfully with internal stakeholders.
• Demonstrate good interpersonal skills with internal customers consistently.
• Demonstrate telephone etiquette and good email business writing and follow-up skills.
• Manage case notes, retrieve, track and file accurately.
• Scan, index, and perform quality checks of scanned medical documents.
• Liaise with vendors on goods received and support audit preparations.
• Adhere to confidentiality and data protection obligations.
• Ensure documents and documentation completeness and archiving plans.

Skills

Customer service

Communication

Interpersonal skills

Telephone etiquette

Email writing

Education

Diploma / Advanced Diploma

Job description

Key responsibilities

• Customer Service
• Communicate respectfully and effectively with internal stakeholder
• Demonstrate good interpersonal skills with internal customers consistently
• Demonstrate good telephone etiquette, good email business writing and follow-up skills
• Prioritize requests so as to deliver each job timely
• Managing Stakeholders' Expectation During Service Delay / Disruption
• Adhering strictly to the confidentiality & data protection obligations
• Management of Case Notes
• Retrieving, tracking and filing of case notes accurately
• Ensuring documents and documentation completeness
• Archiving and plan for disposal of case notes timely
• Scanned Medical Records (SMR)
• Categorize medical documents
• Scan hard copy medical documents into system
• Index scanned medical records by category
• Quality checks of scanned documents before uploading to electronic medical records
• Managing Operations
• Prepare case notes, cases and staff for various audit
• Liaison with vendors on goods received
• Safe Workplace
• Adhere to infection control standards i.e. complete mask fitting, perform hand hygiene, wipe down of service area
• Identify and report potential workplace hazards
• Supervisory and Leadership
• Roster manpower planning and managing unforeseen situations
• Conduct training for staff on SMR systems
• Manage SMR system/operational issues e.g. system downtime, user access issues, unclear scanned image
• Participate or lead improvement projects
• Develop staff in various job aspects

Job Requirements:

• Education, Training and Experience
• Diploma, Advanced/Higher/Graduate Diploma
• Minimally one year of working experience
• Staff with supervisory experience may be considered for a senior role