Senior/Associate Executive (Medical Records Office)

Singapore National Eye Centre; Singapore; Vor Ort; SGD 32.000 - 42.000; Vollzeit

Zusammenfassung

The Singapore National Eye Centre is seeking a diligent Medical Records Officer to support the Manager and Team Leaders in the Medical Records Office. You will help streamline operations and uphold service standards across the department.

Key duties include handling case notes, scanning and indexing documents into the EMR, preparing for audits, maintaining confidentiality, and assisting with staff training and workload planning.

Qualifikationen

• Diploma or higher in relevant field.
• At least 1 year of working experience.
• Supervisory experience may be considered for a senior role.

Aufgaben

• Customer Service: Communicate respectfully and effectively with internal stakeholders and maintain professional telephone/email etiquette.
• Management of Case Notes: Retrieve, track, file, and archive case notes accurately and ensure completeness.
• Scanned Medical Records (SMR): Categorize, scan, index, and perform quality checks before uploading to EMR.
• Managing Operations: Prepare case notes and staff for audits; liaise with vendors on goods received.
• Safe Workplace: Adhere to infection control standards and report hazards.
• Supervisory and Leadership: Roster manpower, train staff on SMR systems, manage system downtime and access, drive process improvements.

Kenntnisse

Customer service

Communication

Interpersonal skills

Telephone etiquette

Email writing

Prioritize requests

Stakeholder management

Confidentiality

Data protection

Archiving

Document indexing

Quality checks

Audit preparation

Vendor liaison

Infection control

Roster planning

Staff training

SMR systems

System downtime handling

Ausbildung

Diploma, Advanced/Higher/Graduate Diploma

Jobbeschreibung

About the role

Support the Manager, Executive and Team Leaders of Medical Records Office Department to achieve operational key performance areas and improve overall service standards and deliverables progressively.

Key responsibilities

Customer Service

• Communicate respectfully and effectively with internal stakeholder

• Demonstrate good interpersonal skills with internal customers consistently

• Demonstrate good telephone etiquette, good email business writing and follow-up skills

• Prioritize requests so as to deliver each job timely

• Managing Stakeholders' Expectation During Service Delay / Disruption

• Adhering strictly to the confidentiality & data protection obligations

Management of Case Notes

• Retrieving, tracking and filing of case notes accurately

• Ensuring documents and documentation completeness

• Archiving and plan for disposal of case notes timely

Scanned Medical Records (SMR)

• Categorize medical documents

• Scan hard copy medical documents into system

• Index scanned medical records by category

• Quality checks of scanned documents before uploading to electronic medical records

Managing Operations

• Prepare case notes, cases and staff for various audit

• Liaison with vendors on goods received

Safe Workplace

• Adhere to infection control standards i.e. complete mask fitting, perform hand hygiene, wipe down of service area

• Identify and report potential workplace hazards

Supervisory and Leadership

• Roster manpower planning and managing unforeseen situations

• Conduct training for staff on SMR systems

• Manage SMR system/operational issues e.g. system downtime, user access issues, unclear scanned image

• Participate or lead improvement projects

• Develop staff in various job aspects

Job Requirements:

• Education, Training and Experience

• Diploma, Advanced/Higher/Graduate Diploma

• Minimally one year of working experience

• Staff with supervisory experience may be considered for a senior role