Senior/ Assistant Manager / Senior Executive, Medical Records Office

SINGAPORE NATIONAL EYE CENTRE PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SINGAPORE NATIONAL EYE CENTRE PTE LTD is seeking an experienced Operations Manager to lead performance management, staff supervision, and process improvement across multiple sites in Singapore. You will set annual targets, monitor metrics, and drive LEAN initiatives to enhance service delivery and efficiency.

The role involves coordinating manpower, ensuring adequate resources, and managing budgets while maintaining high standards of clinical operations and staff development.

Qualifications

• Bachelor's degree in any discipline; health information management/biomedical related field advantageous
• Proficient in administration, people management, process management, project management

Responsibilities

• Set key performance targets for the financial year aligned with departmental goals and mobilise the team to achieve these targets.
• Monitor performance data to assess team performance, identify trends, and design initiatives to reduce errors and inefficiencies.
• Ensure adequate and efficient deployment of manpower across all sites and conduct regular site walkthroughs to resolve disruptions.
• Oversee annual budget planning to ensure adequate resources for the following financial year.
• Develop and maintain performance dashboards to assess team performance and identify trends.

Skills

People management

Operations management

Project management

Lean / Six Sigma

Education

Bachelor's degree

Job description

Job Description

Performance Management

Set key performance targets for the financial year in alignment with departmental goals and mobilises the team to achieve these targets.

Performance data is monitored regularly to assess team performance, identify trends, and design targeted initiatives to reduce error rates and inefficiencies.

2. Operational Management

Ensure adequate and efficient deployment of manpower across all sites

Conducting regular site walkthroughs to identify gaps, resolving service disruptions promptly

Ensuring work areas are adequately equipped and maintained.

Ensure accurate, smooth frontline & backend operations

Manage and resolve downtime situations promptly to minimise disruption to services.

Provide operational support to frontline and backend functions when required.

Oversee annual budget planning to ensure adequate resources for the following financial year.

3. Staff Management

Manage the recruitment, induction / orientation, learning and development, performance appraisal and career progression of a team of Associates located at various sites

Fosters team cohesiveness within the department and promotes positive working relationships with other departments.

4. Work Instructions and Training Management

Develop, update and communicate work instructions and other training materials whenever there are new or changes in work processes, covering medical records, medical registry & reports and clinical coding procedures

5. Competency Assessment and Audit Management

Develop, update and conduct internal training, competency assessments and operational audits to ensure staff perform work activities consistently, meet stipulated turnaround times and comply with applicable MOH guidelines.

6. Continuous Improvement and Project Management

Identify operational deficiencies and execute improvement plans to address or resolve them

Collaborate with other departments on continuous improvement initiatives and projects

Develop and maintain performance dashboards to assess team performance and identify trends and support initiatives to reduce error rates and inefficiencies.

Support, conduct and manage projects including quality improvement, LEAN, 6S initiatives

Coach staff to use of project tools such as Fishbone diagram and root cause analysis

7. Communications and Engagement

Ensure timely and effective communication of departmental and organisational updates to the team through appropriate channels

Engaging internal stakeholders across departments and external parties including MOH where relevant, to support operational and service requirements.

8. Incident Management

Manage service incidents end to end, including service recovery, post-incident follow-up, reporting, investigation, process improvement and staff counselling where necessary

Ensure incident reports are drafted accurately and submitted in a timely manner.

9. Asset and Business Continuity Management

Oversee acquiring, maintenance, replacement, condemnation and stock take of IT, CAPEX and minor assets to ensure they are adequate and properly accounted for

Develop, update and communicate service downtime and business continuity plans for various downtime and critical scenarios.

Job Requirements:

Bachelor's degree in any discipline, from a recognised university; a degree in Health Information Management, Allied Health Science, Biomedical Science or a related discipline would be advantageous.

Proficient in administration, people management, process management, project management

Desired attributes include amiable, analytical, driver, expressive, meticulous, resourceful

Relevant experience in healthcare operations & supervisory role would be advantageous

Staff with supervisory experience may be considered for appointment at a more senior level.