Senior Associate, Customer Service (1 year)

Nordson; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Nordson Singapore seeks a Customer Service Associate to support pre- and post-sale activities, processing orders in CRM/ERP and coordinating with Sales, Finance and Operations to ensure excellent service levels.

The role requires a Diploma or relevant certification, 3–5 years in an MNC, English proficiency, and Mandarin ability to serve regional customers with attention to detail—working both independently and as part of a team.

Qualifications

• Diploma or certificate in any discipline.
• 3–5 years’ relevant experience in an MNC.
• Business level English proficiency.
• Experience with regional customers preferred.
• Strong attention to detail.
• Experience in logistics or shipping.
• Excellent verbal communication and Mandarin ability.

Responsibilities

• Process orders from customers using CRM/ERP and purchase orders.
• Coordinate with Sales, Finance and Operations to ensure timely order-to-cash flow.
• Respond to customer queries in a timely manner.
• Develop and maintain positive relationships with customers.
• Monitor order status until delivery; handle other duties as assigned.

Skills

CRM/ERP systems

Order processing

Communication

Attention to detail

Mandarin ability

Independent & team player

SAP

Education

Diploma / relevant certification

Tools

SAP

Microsoft Office

Job description

Provides pre- and post-sale customer service and support across multiple sub families. Delivers timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints.

Job Summary

Provides customer service support by processing order information in a timely manner. Partner with the sales, finance and operations to coordinate the order to cash activities and ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

Main Responsibilities/Accountabilities

• Process orders from customers utilizing the organization’s internal CRM/ERP systems and customer purchase orders, ensuring accuracy and timeliness in processing.
• Coordinate with internal stakeholders (e.g. Sales teams, Factory, local logistics and sales support teams) to resolve any issues and ensure proper follow through on the processing of orders.
• Respond to queries from customers appropriately and in a timely manner.
• Develop and maintain positive relationships with customers to ensure positive customer experience
• Actively monitor the order status until final delivery.
• Other duties as assigned by management

Job Requirements

• Diploma / relevant certification in any discipline
• 3-5 years’ relevant experience in an MNC environment preferred
• Business level English proficiency
• Experience with handling regional customers preferred
• Strong attention to details
• Experience in logistics or shipping
• Excellent verbal communication skills including active listening
• Ability to work independently and a team player
• Experience in Microsoft office and SAP preferred
• Able to communicate and understand Mandarin