Customer Service Executive

JOBALLY PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

JOBALLY PTE. LTD.

is seeking a proactive Customer Service Executive to support customers by email and phone, manage orders, and coordinate with internal teams to resolve issues quickly. You will handle order processing, delivery arrangements, and customer relationship activities, produce monthly service reports, and contribute to policy improvements while maintaining high standards of accuracy and professionalism.

Qualifications

• Minimum Diploma in any field.
• 2–3 years of relevant experience in order processing, delivery arrangement and customer relationship management.
• Customer-oriented with strong communication and interpersonal skills.
• Experience handling inquiries via email and phone.
• Proficient in Excel with VLOOKUP, Pivot tables and basic formulas.
• Experience using SAP/S4 Hana SD module is required; Power BI is a plus.

Responsibilities

• Provide quality customer service support via email and phone through ticketing system.
• Handle customer inquiries and escalate issues promptly when required.
• Resolve customer problems and claims effectively and promptly.
• Promote and recommend new products to existing customers.
• Input customer purchase orders and manage sales orders.
• Allocate stock and arrange delivery for customer orders.
• Conduct regular meetings with customers to maintain communication.
• Create monthly reports on customer service activities.
• Collaborate with internal teams to ensure timely resolution of issues.

Skills

Customer focus

Communication

Interpersonal skills

Excel (VLOOKUP, Pivot)

Problem solving

Stress management

Education

Diploma

Tools

SAP/S4 Hana SD

Power BI

Job description

Customer Service Executive

Customer Support:

• Provide quality customer service support via email and phone through ticketing system.
• Handle customer inquiries efficiently and escalte issues promptly when required.
• Resolve customer problems and claims effectively and promptly.
• Promote and recommend new products to existing customers.

Order Management:

• Input customer purchase order into system and manage sales orders for customers.
• Allocate stock and arrange delivery for customer orders.

Customer Relations:

• Conduct regular meetings with customers to maintain close communication.
• Monitor and track customer feedback to identify areas for improvement.
• Build and maintain positive relationships with customers.

Reporting and Improvement:

• Create monthly reports on customer service activities.
• Assist in the development and implementation of customer service policies and procedures.
• Participate in customer service improvement initiatives.

Team Collaboration:

• Collaborate with internal teams to ensure timely resolution of customer issues.
• Perform any other ad hoc tasks and projects as assigned.

Requirements

• Minimum Diploma in any field.
• At least 2-3 years of relevant experience in order processing, delivery arrangement, and customer relationship management, preferably in spare parts distribution industry will be an advantage.
• Customer-oriented with strong communication and interpersonal skills.
• Experience handling customer inquiries and claims via email and phone.
• Proficient in Excel, including V-lookup, Pivot tables, and simple formulas.
• At least 2-3 years experience using SAP/S4 Hana SD module is a must.
• Knowledge in Power BI is an advantage but not required.
• Strong problem-solving skills, the ability to think on your feet and able to manage stress in handling demanding customers.
• Excellent organizational and multi asking abilities
• Strong attention to detail and accuracy.
• Flexibility to adapt to changing priorities and customer needs.
• Strong work ethic and a commitment to providing excellent customer service.

EA License No : 18C9228 REG No:R1324979 (Woo Kum Yoke)