Senior / Assistant Manager, Standards & Policies (Internal Assessor / 2-year contract)

Changi General Hospital; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

Changi General Hospital in Singapore seeks a healthcare quality professional to conduct systematic evaluations of care delivery, patient safety standards, and regulatory compliance to ensure high-quality patient care across services.

You will plan and execute ESS program assessments and HCSA compliance reviews, contribute to quality improvement, and prepare management reports for SingHealth and other agencies.

Qualifications

• Bachelor’s Degree with 2 years of clinical experience.
• Understanding of healthcare accreditation standards, and patient safety framework.
• Proficient in MS Office and data analysis tools.
• Excellent report writing and presentation of audit findings.
• Strong analytical skills to interpret clinical data and trends.

Responsabilités

• Plan and implement assessments focusing on patient-centred quality and ESS standards.
• Conduct internal assessments ahead of external audits and close findings promptly.
• Support quality improvement initiatives for patient safety and service quality.
• Prepare reports for Management, SingHealth and other agencies.
• Continuously update skills and knowledge.

Connaissances

Clinical experience

Quality improvement

Audit

Report writing

Presentation

Data analysis

Formation

Bachelor's Degree

Outils

Microsoft Office

Data analysis tools

Description du poste

You will be responsible for conducting systematic evaluation of healthcare delivery processes, patient safety standards, and regulatory compliance to ensure high-quality of patient care services and adherence to healthcare standards. You will also be responsible for planning and executing internal assessments under the Ensure Safer Systems (ESS) program and conducting compliance assessments for Healthcare Services Act (HCSA) across all services.

Responsibilities:

• Plan and implement comprehensive assessments focusing on patient-centred and Plan and implement comprehensive assessments focusing on patient-centred and health care organisation management standards for ESS program; other priority areas identified based on the frequently reported Serious Reportable Events (SRE) and widespread and high-risk areas from internal assessments
• Conduct internal assessments before external audits. Follow-up findings and ensure the findings are timely closed
• Participate in quality improvement initiatives that advance patient safety, service quality and operational excellence
• Prepare reports to Management, SingHealth and other required agencies.
• To continuously acquire necessary skill knowledge

Requirements:

• Bachelor’s Degree with 2 years of clinical experience, with some experience in quality improvement or audit role
• Understanding of healthcare accreditation standards, and patient safety framework
• Proficient in Microsoft Office applications and data analysis tools
• Excellent in report writing and presentation of audit findings
• Good analytical skills with ability to interpret clinical data and trends